Sustainability Strategy


The Company operates under the corporate sustainability strategy while continuously developing and improving operational efficiency, establishing communications with stakeholders including employees, suppliers and relevant stakeholders as a means to achieve organizational sustainability goals overlaying environmental, social and governance and economic dimensions under the following strategies.

7 Go Green strategy

The Company aims to operate and expand businesses on environmental responsibility foundations through promoting, preventing, preserving and reducing environmental impacts under the strategic framework of “7 Go Green”. The framework, which covers operations within the value chain, corresponds to the laws, policies and local regulations of respective operating areas in addition to complying with international standards and the United Nations Sustainable Development Goals (UN SDGs). The integrated stakeholder cooperation in implementing projects to promote environmental quality observes 4 main approaches as follows:

Environmentally friendly store management (Green Store)

7-Eleven stores and distribution centers uphold environmentally friendly measures from building design, construction, equipment use to energy management systems.

Environmentally friendly logistics and distribution (Green Logistic)

Transportation and delivery of goods utilizing environmentally friendly alternative energy systems.



Environmentally friendly packaging management (Green Packaging)

Private Brand Products, which are Company controlled, use environmentally friendly packaging and are recycle process compatible in accordance with the circular economy concept.

Build environmental consciousness (Green Living)

Instilling environmental awareness and delivering sustainable well-being for communities.



In 2022, the Company continues to implement existing sustainability projects and introduce new sustainability projects exhibiting outstanding performance. Instances of mentioned projects include energy reduction projects to promote electricity generation usage from solar energy via Solar PV Rooftop installations at 7-Eleven stores, retail centers and distribution centers, and projects to reduce fuel consumption through electric vehicle (EV) project promotions for the transportation and delivery process. Additional projects comprise circular economy projects promote the reuse of plastic waste to create value and efficiency, projects to convert recycled plastic bottles into employee shirts, projects to produce bags from shrink wraps used at distribution centers, and projects to convert broken brake boxes into pallets for water in 7-Eleven stores. Environmental awareness projects are organized in collaboration with stakeholders throughout the value chain such as partners, opinion leaders and the public sector, etc.

7 Go Green strategy performance


Environmentally friendly store management (Green Store)

Strategy Implementation

  • Projects to increase electricity consumption efficiency in 7-Eleven stores, Makro and Lotus’s distribution centers, CPRAM factories and distribution centers
  • Projects to increase renewable energy utilization proportions
  • Projects to improve cooling systems and application of environmentally friendly refrigerants

2022 Performance

  • Reduced electricity consumption by 84,623.87 MWh
  • Utilized electricity from renewable energy sources amounting to 120,611.23 MWh
  • ReducedGHG emission by 119,974.21 tCO2e

Environmentally friendly logistics and distribution (Green Logistic)

Strategy Implementation

  • Electric vehicle (EV) utilization proportion in the transportation system and delivery service project
  • Electric vehicle charging station installations project
  • Project to adjust transportation vehicle size and reduce transportation distance and cycle project

2022 Performance

  • Number of electric transport vehicles within the transportation and
    delivery system 1,013 vehicles
  • Number of electric vehicles charging stations 24 stations
  • Reduced GHG emission by 1,427.75 tCO2e

Environmentally friendly packaging management (Green Packaging)

Strategy Implementation

  • Research programs to design and develop Eco-Design packaging (Eco-Design)
  • Circular Economy packaging management program (Circular Economy)
  • Single-use plastic reduction project
  • The post-consumer packaging reuse project

2022 Performance

  • Reduced plastic packaging materials and non-plastic usage from packaging research and development by 1,814.51 tones
  • Reduced the use of plastic bags and single-use plastic by 24,695.81 tonnes
  • Recycled post-consumer packaging by the Company by 2,701.40 tonnes
  • Reduced GHG emission by 258,77.08 tCO2e Equivalent to the plantation of 6,018,071 trees

Build environmental consciousness (Green Living)

Strategy Implementation

  • Foundation managed surplus food donation project
  • Food waste management project
  • Sorting rubbish bin project
  • Ton Kla Rai Thung (zero waste) extension project
  • Reforestation, germination, and plant nursery project
  • Forestation project

2022 Performance

  • Reduce food waste to landfill by 16,20.86 tonnes
  • Delivered over 1,181,780 meals to 224 communities
  • Cumulative planting of 347,800 trees
  • Reduced greenhouse gas emissions by 14,955.40 tCO2e

7 Go Together strategy

The Company operates socially according to the Company’s Corporate Social Responsibility Policy announced in 2017, which focuses on education and social values in line with the Global Sustainable Development Goals (UN SDGs) under 3 creative approaches including:

Creating a future for Learning

Promote education, youth development, arts and culture


Creating skills and providing distribution channels

  • Support community enterprises and SMEs
  • Support farmers
  • Support vulnerable groups

Creating relations for a better quality of life

  • Support social and community quality of life activities
  • Provide relief assistance to disaster struck communities

The Company offers educational opportunities, transfers of skills and knowledge necessary for careers and income generation to communities through the establishment of educational institutions and granting scholarships to youth, the underprivileged, and vulnerable groups. This drive enables ALL Members of society to gain access to quality education at all levels, improves necessary business management skills and supports various distribution channels. The mentioned measures promote careers and income within the farmer, community enterprise, SMEs, and vulnerable groups through the SMEs True Friends project in tandem with the promotion of societal well-being and quality of life through
establishing community health centers, relief, and community relations activities, etc.

7 Go Together performance


Creating a future for Learning

Strategy Implementation

  • Projects to support quality educational opportunities through educational institutions
    – Panyapiwat Technological College (PAT)
    – Panyapiwat Institute of Management (PIM)
    – Panyapiwat Institute of Management Demonstration School (Sathit PIM)
  • Scholarship programs to grant youths access to quality education both from the formal and non-formal sectors
  • Lifelong learning promotion project raises the level of non-formal and community education under CONNEXT ED
  • Projects to promote knowledge and skills necessary for the future

2022 Performance

  • Support access to quality education for 40,902 youth
  • Support 30,765 Scholarships
  • Company employment of student graduates at 3,816 positions
  • Joint development of 494 Pracharath schools valued at 89.65 million Baht
  • Children, youth, and adults’ necessary capacity development provisions 73,486 persons

Creating skills and providing distribution channels

Strategy Implementation

  • Projects to increase distribution channels, create opportunities, create careers and generate income
    – Community enterprise entrepreneurial development promotion project for farmers and smallholders (CP ALL Market)
    – Project for direct product purchases from farmers (Non Khwaew Model)
    – Project to support the areas, selling channels and generate income for vulnerable groups
  • Competitiveness enhancement project training and transferring knowledge for small and medium enterprises to increase business growth and branding opportunities
    – 7 SME Center project
    – MAKRO HORECA ACADEMY (MHA) Your one-stop companion for restaurateurs project
  • Linking cooperation between small and medium enterprises with government agencies, private sectors and various agencies
    – Business matching program and business model matching project (Synergy and Business matching)

2022 Performance

  • 8,306 farmers, purchase value 18,340 of million Baht
  • Small and medium enterprises (SMEs) including 34,043 small-scale entrepreneurs, purchase value of 44,749 million Baht
  • 11,846 vulnerable groups, support value of 173 million Baht
  • 8,539 SMEs receiving capacity training with enhanced competitive edge

Creating relations for a better quality of life

Strategy Implementation

  • Social and Community Quality of Life Promotion Program
    – Volunteering project to develop and foster community relations
    – Community health center prototype shop project
    – Eat Well, Live Well, Be Happy project extension
    – Food for the Future project
    – Health screening project
  • Establish projects and units to assist victims and for disaster relief
    – Thais Together Project
    – Good Food for Brothers and Sisters Project
    – Community Relations and Disaster Mitigation Project
    – CPRAM Standing by Thais, People, Care In Reach Project

2022 Performance

  • Community access to safe, nutritious, and sufficient food for 1,44,873 persons
  • Vulnerable groups, governmental agencies, and communities received
    fire emergency seminars, training, and drills for 2,726 persos
  • Food and water access for 44,671 victims
  • Total community contribution value of 5.49 million Baht

7 Go Right strategy

Organizational corporate governance strictly adheres to corporate governance principles, laws and relevant international practices under 2 main guidelines as follows:

Intra-organization

  • Inspire ethical employee conduct
  • Respect and comply with international human rights, Labor Practice and occupational health management, and safety principles
  • Enterprise risk management

Inter-organization

  • Becoming a Change Agent, providing knowledge, raising awareness, sharing sustainable business approach with suppliers


The Company focuses on intraorganizational supervision, inspiration initiatives for transparent and fair employee operations which take into account human rights and labor practices, and risk management
operations through reviewing emerging risks with potential to affect business operations within the next 3-5 years as a readiness precaution and solutions management approach in a timely manner. The Company recognizes risks from climate change, digital technology transformation and enforcing national packaging policies with potential affect toward business operations. In addition, the Company emphasizes conducting external governance activities to deliver change, which encompasses different levels of business suppliers, in terms of risk awareness, business operation preparations, and business practice modifications in line with sustainability developments.

7 Go Right Strategy Performance


Intra-organization

Strategy Implementation

  • Communication project to raise awareness of compliance with good governance principles among executives and employees at all levels
  • Reward & Recognition project
  • Risk management and monitoring project
  • Personal data protection awareness project

2022 Performance

  • Employees and suppliers received communication regarding anti-corruption policies through the work ethics and code of conduct manual at 100%
  • 100% High risk process has risk management plans
  • 0 cases of Personal Data Protection Grievance
  • 100% of employees at all levels received trainings, reviews and passed governance and anti-corruption curriculum, as well personal data protection risk management
  • Human Capital Management System certified ISO 27701 Privacy Information Management System

Inter-organization

Strategy Implementation

  • Communication and awareness creation project for suppliers
  • “Responsible Supply Chain Management” supplier potential development project according to the sustainability framework
  • Project to promote and support SMEs suppliers for participation in the declaration of intent against corruption within the Thai private sector

2022 Performance

  • Tier 1 suppliers receive communication of anti-corruption policy through the work ethics and code of conduct manual at 100% of total Tier 1 suppliers
  • Tier 1 suppliers are assessed for risks and sustainability standards (ESG) compliance at 100% of total Tier 1 suppliers
  • SMEs suppliers have received communication and endorsed participation in the Declaration of Intent for a total of 38 suppliers

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