About CP ALL

Message from the Chairman and the Chairman of the Executive Committee

The Company and our employees have been putting a lot of effort to overcome all the challenges in order to maintain our business growth and take care of all the stakeholders throughout our value chain.


In the course of the prolonged pandemic situation, the global volatility lingers. This led to the economic slowdown and the decreased purchasing power owing to the lockdown policy. In this ‘New Normal’, Thai retail market is facing with the most challenging time.

The Company and our employees have been putting a lot of effort to overcome all the challenges in order to maintain our business growth and take care of all the stakeholders throughout our value chain. As the health and well-being of our employees and customers are our priority, we have been applying a strict hygiene measures along with supporting the vulnerable groups of people such as children, the elderly, and the handicapped through ‘Thais Stay Together’ Project. With Gratitude, we would like to compliment our employees for their spirit and support of the project aiming to strengthening the safety and well-being of all the Thai people.

The year 2021 marked a key milestone for the Company and the Asian retail and wholesale business. The merger between Siam Makro Public Company Limited, a subsidiary of the Company, and CP Retail Development Company Limited (Lotus’s Group) brought together the B2B (Business to Business) leader and B2C (Business to Consumer) leader to enhance the Group’s O2O (Offline to Online) strategy. This will not only strengthen our regional and global competitiveness, but also bring about a prospect business performance and a modernized retail and wholesale industry.

Another exciting milestone is the first 7-Eleven convenience store’s launch in Phnom Penh, Cambodia in August 2021. Provided the Company’s reputation in Thailand together with the premium quality of the products offered, the newly opened store received a warm welcome from customers despite the widespread of COVID-19 in Cambodia. This success fueled the Company with confidence in our store expansion in Cambodia and Laos.

Amidst of the pandemic’s impact, the Company stayed focused on serving our customers by being resilience and

On behalf of the Board of Directors, executives, and all employees, we would like to express our sincere appreciation to all stakeholders for their continued support and great cooperation on managing the risks and overcoming all challenges faced.


proactive. Our joint forces among multi-industry network, including the cooperation with government and business partners, have brought about a collective knowledge and agility to adjust our strategies according to fast changing situations. In particular, the ‘7-Eleven’ business is constantly being developed and expanded to ensure that convenience is served to over 14 million customers nationwide. Under the concept of ‘All Convenience’ and the slogan ‘One-stop Convenience’, the Company synergized the offline strength of our store network with our 7-Delivery and All Online service to match the digital lifestyle of consumers. This new customer experience created a differentiation and yielded a strong business result in 2021. The Company’s total revenue has grown steadily to 587,597 million baht with a net profit of 12,985 million baht. Our financial stability was well achieved by managing cash flow, capital structure and sufficient liquidity.

More than 34 years, the Company has stayed devoted to our sustainable business vision; Being an organization that operates for the better of the community, economy, and environment. We adhere to good corporate governance and the statutory rights of all stakeholders. CPAll has been a member of the Dow Jones SustainabilityTM World Index for the fourth consecutive year and the leader of the Food and Staples Retailing sector in 2021. This reflected our determination to support sustainability and provide assurance and confidence among our investors, business partners, and customers.

On behalf of the Board of Directors, executives, and all employees, we would like to express our sincere appreciation to all stakeholders for their continued support and great cooperation on managing the risks and overcoming all challenges faced. Guided by ‘create and share opportunities for all’ resolution, we are confident that we will continue to grow sustainably by creating benefits to community and country.