CP ALL Public Company Limited and subsidiaries (“the Company”) strive to enhance organizational sustainability management under a comprehensive sustainability strategy that encompasses three dimensions: economic, social, and environmental. The Company aims to elevate the operational approach to achieve 15 organizational sustainability goals, aligning with the United Nations’ Sustainable Development Goals (SDGs) and the 10 Principles of the United Nations Global Compact (UNGC). Guided by the vision of being a “An organization that provides convenience to the community and well-being and happiness to society” the Company conducts business that respects human rights and fundamental freedoms according to the United Nations. Guiding Principles on Business and Human Rights (UNGPs), the International Labour Organization’s (ILO) core labor standards, labor laws of the countries where the Company operates, the ISO 26000 social responsibility standard, the OECD Guidelines for Multinational Enterprises, and the Corporate Governance Code (CG Code) for listed companies. Additionally, the Company implements comprehensive human rights due diligence, ensuring engagement and consultation with stakeholders to gather feedback, suggestions, and complaints. This input is incorporated into the formulation of policies, development of operational frameworks, and promotion of practices aimed at achieving both short-term and long-term organizational objectives.

In 2024, the Company conducted a “Double Materiality Assessment” to evaluate key sustainability issues, considering the impact on stakeholders, including environmental and social impacts (Impact Materiality), as well as risks and opportunities for the Company’s business operations (Financial Materiality). The assessment encompassed human rights issues through workshops with stakeholder representatives such as government agencies, shareholders and investors, thought leaders, communities, and the corporate risk assessment committee to identify and evaluate significant sustainability issues affecting both internal and external operations. The key sustainability issues identified are:

The Company establishes policies and business guidelines under the framework of sustainability, based on three key pillars: