Sustainability Strategy


The Company intends to operate under corporate sustainability strategies while continuously developing and improving operational efficiency through encouraging communication with employees, suppliers, and relevant stakeholders. To achieve sustainability operational goals, the governance and economic, social, and environmental dimension implementations are detailed as follows:

7 Go Green strategy

The Company aspires to environmentally friendly business operations utilizing the “7 Go Green” strategic framework which promotes, prevents, maintains, and reduces environmental impacts aligned with international standards, United Nations Sustainable Development Goals, and respective local laws, rules, and regulations within the country of operation. 4 main approaches in collaboration with stakeholders to implement sustainable environmental promotion projects are detailed as follows:

Environmentally friendly store management (Green Store)

7-Eleven stores and distribution centers integrate environmentally conscious architectural designs, construction, equipment, and energy management systems.

Environmentally friendly logistics and distribution (Green Logistic)

Transportation and delivery of goods utilizing environmentally friendly alternative energy systems.

Environmentally friendly packaging management (Green Packaging)

Private Brand Products, which are Company controlled,use environmentally friendly packaging and are recycle process compatible in accordance with the circular economy concept.

Build environmental consciousness (Green Living)

Promote life quality and environmentally friendly engagement within society and communities.

In 2O23, the Company maintained ongoing sustainability projects while initiating new projects. Outstanding performance projects include the electric vehicle (EVs) in transportation and delivery promotion project which reduces fossil fuel consumption, energy conservation project, and solar energy production projects via Solar PV Rooftops at 7-Eleven stores and distribution centers, and circular economy projects. Circular economy projects include plastic waste recovery and value addition through utilizing recycled plastic bottles as raw materials for employee shirts, pallet shrink wrap from distribution centers as bags project, and pallets used as bottled water display bases in front of 7-Eleven stores in addition to environmental protection awareness projects in collaboration with stakeholders, which consist of suppliers, opinion leaders, government sectors, etc., throughout the value chain.

7 Go Green strategy performance

Environmentally friendly store management (Green Store)

Strategy Implementation

  • Projects to increase electricity consumption efficiency in 7-Eleven stores, Makro and Lotus’s distribution centers, CPRAM factories
  • Solar rooftop installation project for electricity generation
  • Automatic Voltage Regulator: AVR
  • Building Energy Management System: BEMS
  • Projects to improve cooling systems and application of nvironmentally friendly refrigerants

2023 Performance

  • Reduce total electrical energy consumption by 204,193.82 MWh
  • Utilized electricity from renewable energy sources amounting to 334,362.47 MWh
  • ReducedGHG emission by 238,041.88 tCO2e

Environmentally friendly logistics and distribution (Green Logistic)

Strategy Implementation

  • Increased electricity utilization efficiency project
  • Solar rooftop installation project for electricity generation
  • Electric motorcycle (EV Bike) for delivery service system project
  • Fully electric 4-wheel truck (Electric Vehicle: EV) for freight transport system project
  • Electric vehicle charging station installations project
  • Transport vehicle capacity modification and Territory Planner (TP) transportation route management program integration project

2023 Performance

  • Electrical energy consumption reduction: 15,530.89 MWh
  • Utilized electricity from renewable energy sources amounting to 8,358.61 MWh
  • Number of electric motorcycles (EV Bike): 1,749 units
  • Number of fully electric 4-wheel trucks: 14 units
  • Number of electric vehicles charging stations 22 stations
  • Reduced GHG emission by 109,443.67 tCO2e

Environmentally friendly packaging management (Green Packaging)

Strategy Implementation

  • Research programs to design and develop Eco-Design packaging (Eco-Design)
  • Single-use plastic reduction programs
  • The post-consumer packaging recycled programs

2023 Performance

  • Virgin plastic usage reduction from the packaging research and development project by 1.84%
  • Virgin plastic usage reduction from the Recycled Material project by 4.48%
  • Single-use consumer plastics usage reduction by 45.93%
  • Recycled post-consumer packaging by the Company by 6.17%
  • Reduced GHG emission by 390,668.57 tCO2e Equivalent to the plantation of 9,085,316 trees

Build environmental consciousness (Green Living)

Strategy Implementation

  • Foundation managed surplus food donation continuation project
  • Ton Kla Rai Tung continuation project
  • Rak Koh 24 hours project
  • Planting forests, planting the future project

2023 Performance

  • Reduce food waste to landfill by 511.84 tonnes
  • Delivered over 2,149,712 meals to 520 communities
  • Reduced GHG emissions by 1,294.95 tCO2e
  • Garbage separation of 32.49 tonnes
  • Waste plastic can be recycled 12,520.28 tonnes
  • Cumulative planting of 722,024 trees (From the project to reduce impacts on land and water ecosystems)

7 Go Together strategy

The Company operates socially according to the Company’s Corporate Social Responsibility Policy announced in 2O17, which focuses on education and social values in line with the Global Sustainable Development Goals (UN SDGs) under 3 creative approaches as follows:

Creating a future for Learning

Promote education, youth development, arts and culture

Creating skills and providing distribution channels

  • Support community enterprises and SMEs
  • Support farmers
  • Support vulnerable groups

Creating relations for a better quality of life

  • Support social and community quality of life activities
  • Provide relief assistance to disaster struck communities

The Company supports community educational opportunities, inclusive of skills and knowledge upgrading essential towards pursuing careers and earnings, through educational institution establishments and granting scholarships to underprivileged youths and vulnerable groups. This approach supports societal access to quality education at all levels. SMEs, community enterprises, small-scale entrepreneurs, farmers and vulnerable groups receive skills training essential towards business operations and receive product distribution channel support as a means to promote community careers and income generation as specified in the Center 7 project (ALL SME MARKETPLACE). Additional Company efforts include promoting well-being and good quality of life for communities and society, which include establishing community health centers, disaster relief efforts, and public spirit raising activities which culminate to community development and forming relationships, etc.

7 Go Together performance

Creating a future for Learning

Strategy Implementation

  • The project provides the youth and underprivileged with opportunities to access quality formal and vocational education
  • Lifelong learning promotion project raises the level of non-formal and community education under CONNEXT ED
  • Projects to promote knowledge and skills necessary for the future

2023 Performance

  • Support access to quality education for 82,763 youth
  • Support 28,520 Scholarships
  • Company employment of student graduates at 3,280 positions
  • Joint development of 563 Pracharath schools valued at 99.19 million Baht

Creating skills and providing distribution channels

Strategy Implementation

  • SMEs, community enterprise, and entrepreneur opportunities and development training and knowledge transfer project
  • Projects to increase distribution channels, create opportunities, create careers and generate income
  • Agricultural cooperatives product support project
  • Vulnerable group space, sales channel, and income generation project
  • Connect and establish cooperation between SMEs and government agencies, private sectors, and various agencies

2023 Performance

  • 13,154 farmers, purchase value of 11,791 million Baht
  • Small and medium enterprises (SMEs) including 197,862 small-scale entrepreneurs, purchase value of 74,991 million Baht
  • 9,691 vulnerable groups, support value of 265 million Baht

Creating relations for a better quality of life

Strategy Implementation

  • The project supports access to safe food and water for vulnerable communities and groups
  • Community Health Center Project
  • Community Relations and Disaster Mitigation Project
  • Volunteering project

2023 Performance

  • Community access to safe, nutritious, and sufficient food for 2,503,387 persons
  • Vulnerable groups, governmental agencies, and communities received fire emergency seminars, training, and drills for 6,685 persons
  • Food and water access for 51,625 victims
  • Total community contribution value of 23.29 million Baht

7 Go Right strategy

The Company aims to conduct business according to good corporate governance policies which align with organizational overnance principles, laws, and relevant international practices under 2 main guidelines:

Intra-organization

  • Inspire ethical employee conduct
  • Respect and comply with international human rights, Labor Practice and occupational health management, and safety principles
  • Enterprise risk management

Inter-organization

  • Becoming a Change Agent, providing knowledge, raising awareness, sharing sustainable business approach with suppliers

The Company operates under good corporate governance policies and encourages employee conduct with transparency, fairness and consideration of human rights and labor practices, which includes risk management through revising emerging risks. Mentioned risks pertain to Generative AI technology in e-Commerce business, shifts to a completely aging society and impact of insufficient products to meet elderly needs, and packaging policies enforcement with potential for business operations impact within 3-5 years. As a means for preparation and prompt response, the Company reviewed various material sustainability risk issues to determine risks and appropriate measures to mitigate respective risk. The Company moreover focuses on external governance issues which encompass suppliers to prevent potential risk and initiate modifications which enable contemporary sustainability transformations in business practices.

7 Go Right Strategy Performance

Intra-organization

Strategy Implementation

  • Communication project to raise awareness of compliance with good governance principles among executives and employees at all levels
  • Enterprise-wide risk management and operational compliance with business ethics and relevant external regulations (third-party) assessment project
  • Personal data protection awareness project
  • External company vulnerability detection and internet network information and cyber security assessment project

2023 Performance

  • Rated Excellence or 5-stars by the Thai Institute of Directors (IOD) for the 5th consecutive year
  • Employees and Suppliers Received communication, training, and knowledge regarding anti-corruption policies through the work ethics and code of conduct manual at 100% of workforce
  • High risk process has risk management plans at 100%
  • Personal Data Protection Grievance at 0 cases
  • Awarded ISO 277O1 certification for personal information management standards (an extension of ISO/IEC 27OO1 information security management standards) for retail through 24Shopping and personnel management systems

Inter-organization

Strategy Implementation

  • “Responsible Supply Chain Management” project to assess and develop suppliers in accordance with the sustainability guidelines framework
  • Project to promote and support SMEs suppliers for participation in the Thai private sector’s declaration of intent against corruption

2023 Performance

  • Tier 1 suppliers receive communication of anti-corruption policy through the work ethics and code of conduct manual at 100% of total Tier 1 suppliers
  • Significant Supplier are assessed for risks and sustainability standards (ESG) compliance at 100% of total Significant Supplier
  • SMEs suppliers have received communication and endorsed participation in the Declaration of Intent for a total of 32 suppliers

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