Under the organizational sustainability strategy, the Company focuses on continuously developing and improving operational efficiency while promoting communication with employees, business partners, and relevant stakeholders. In 2024, the Company established the 2024–2025 CP ALL Sustainability Framework under the theme “2 Reductions, 4 Creations, 1 DNA,” maintaining the commitment to being a “Partner to Communities, Building a Sustainable Society.” This strategy is driven by the ESG principles: Environmental, Social, and Governance as the core pillars guiding the Company’s business operations throughout the value chain.

“2 Reductions, 4 Creations, 1 DNA” Strategic Framework

The Company has established the “2 Reductions, 4 Creations, 1 DNA” strategic framework to drive the sustainability goals in a concrete and practical manner. The core concept is to be a “Partner to Communities, Building a Sustainable Society.” This strategy integrates ESG principles Environmental, Social, and Governance encompassing environmental, social, and governance dimensions to achieve the Company’s sustainability goals and strategic development plan. CP ALL considers stakeholders throughout the business value chain, adhering to the commitment of “Giving & Sharing.” In 2024, the Company has implemented strategic projects with significant outcomes as follows:

“2 Reductions” Strategy under the “7 Go Green” Policy

Under the “7 Go Green” policy for 24-Hour Environmental Care, the Company has defined the “2 Reductions” strategy with key approaches to concretely reduce environmental impact “Reducing Plastic and Reducing Energy.” This strategy aims to achieve crucial sustainability targets: Carbon Neutrality by 2030 and Net Zero Greenhouse Gas Emissions by 2050. To achieve these goals, in 2024, the Company has established various strategic plans and projects to drive the “2 Reductions” strategy into tangible outcomes as follows:

“4 Creations” Strategy under the “7 Go Together” Policy

CP ALL recognizes the importance of contributing to sustainable economic and social development. The Company is committed to supporting the economy while promoting education and lifelong learning for youth, which is essentially a key component of the Company’s business operations. Under the “7 Go Together” policy, which focuses on promoting and creating diverse values for society, the Company has established the “4 Creations” strategy with key approaches for creating tangible value for society: “Create Capable People, Create Jobs, Create Careers, and Create Strong Communities” This strategy aims to achieve key sustainability goals, including supporting children, youth, adults, and vulnerable groups in accessing education, gaining essential technical and vocational skills, with a cumulative target of 500,000 individuals, and developing skills and promoting careers to generate income for farmers, SMEs, micro-entrepreneurs, and vulnerable groups, with a cumulative target of 250,000 individuals by 2030. To achieve these goals, the Company has established strategic plans and projects in 2024 to concretely drive the “4 Creations” strategy as follows:

“1 DNA” Strategy under the “7 Go Right” Policy

Through the “7 Go Right” policy, which focuses on governance-based management, the Company has implemented the “1 DNA” strategy to unite over 204,701 employees and SME partners in advancing the “24-Hour Goodness DNA” initiative. In 2024, the Company developed strategic plans and projects to execute the “1 DNA” strategy as follows: