Social and Community Support

Spread the love from hearts, fostering community’s resilience

Key performance in 2020


Risks and Opportunities


The operations of CP ALL Plc. and Subsidiaries (“the Company”) possibly have an impact on communities which are considered neighbors, customers, and important suppliers. This impact may at times cause discomfort or concerns one way or another, and may lead to conflicts that destroy good relationships with the communities if they are not appropriately addressed and responded. Hence, to ensure the Company’s smooth operations, good community relationships management is an important issue for the Company. Presently, in tandem with the Coronavirus disease (COVID-19) pandemic generating increased concerns among stakeholders, the Company has to identify preventive approaches and measures, and provide an assistant to communities to enable a safe and sustainable co-existence.

Management Approach


With always comprehending that we are part of society and communities, the conduct of any business activity may have an inevitably impact on communities, which are akin to our neighbors, customers, and important suppliers. Community trust is hence very important. The Company hence strives to build good relationships and create shared value between itself and communities. This includes finding ways to respond to the needs and concerns of communities in conducting all business activities—whether it be in building and expanding 7-Eleven stores, procurement, or hiring. This encompasses hiring from the community to create jobs and income for surrounding communities in which the Company conducts businesses. Additionally, the Company maintains communication channels to hear suggestions, attitudes, expectations, and concerns of the community through various channels and projects. This is so that the Company manages to meet

Approach to Address Needs and Reduce Community’s Concerns in 7-Eleven Store Construction and Expansion Process

Stakeholder Grievance Management Process

The Company has opened grievance, suggestions, and concerns channels through various channels, including a contact center, online channel, and other social media. Monitoring is conducted on grievances and their correction, leading to improvements and rapid community response which is both timely and effective. The process is as follows.

Key Project in 2020


Community support center projectPromote Vocations, Jobs, and Income for Local CommunitiesCommunity support center project

Objective to encourage and develop the economic in the community, to share opportunities and enhance the wellbeing of community, With an aim to “Giving and sharing opportunities”

The Company promotes hiring in local communities, as well as providing work opportunities for the elderly and collaboration with SMEs to support community products or OTOP by selling them in 7-Eleven store after a special selection process for local products.

Fire Drill and Emergency Evacuation Training for Communities and Vulnerable Groups

Objective To enhance fire safety in community and to build a good relationship between 7-Eleven and community, as well as to educate the Company’s employees on basic knowledge of how to use fire extinguishers

The Company recognizes how fires, presently, can damage communities, vulnerable groups and multiple places. Such fires may occur due to the lack of locals’ understanding regarding causes of fires and lack of knowledge regarding prevention or mitigation. This helps reinforce safety and builds good relationship with the community. The Company organized initial fire response training and evacuation training for citizens in the community, vulnerable groups (the School of the Deaf , educational institutes, child care centers, elder nursing home) consecutive since 1998.

For more details click —> SD Report 2020