Management Approach

Business Ethics and Code of Conduct

To achieve the goal of conducts business ethically. In 2022, the company reviewing and developing an ethics handbook and code of conduct for all levels of employees, from management to employees, as well as suppliers and contractors. They adhered as a guideline for honest work, including refutation against corruption and human rights violations. The Company established practices against Anti-Corruption, as follows:

In 2022, 100% of employees of CP ALL, Subsidiary, Store Business Partners and suppliers were communicated Anti-Corruption policy through the ethics handbook and code of conduct.

Create a work culture in compliance with laws, rules, and regulations

The Company has established a legal compliance unit responsible for monitoring new law announcements daily, as well as following up on new legislation approved by the Cabinet Meeting weekly. The legal compliance unit also communicates and educates about new laws with related parties every month. In 2022, a training was organized to educate about Halal trademarks for employees working in 7-Eleven stores at two organizational levels, which are a store manager level in the northern and southern regions totaling 3,859 stores and an assistant store manager level in the central and southern regions totaling 1,683 stores. The legal compliance unit also serves to establish mechanisms to comply with laws, rules, and regulations through legal consultation with relevant parties, assessment of risky procedures, and preparation of checklists according to laws, rules, and regulations for high-risk parties. In 2022, no cases of law violations were found. Currently, the Company is developing an IT system to be more efficient in screening laws (Compliance Universe).

Communicate, Educate, Campaign, and Raise Awareness

The Company has continuously communicated and raised awareness of governance principles for management and employees, both in the offices and operations, inclusive to companies in CP ALL Group to support business operations per governance motto, “Honesty, transparency, fairness, considerations to communities, society and the environment.” The public relation media is created to proactively educate through various channels, accessing target groups via both online and offline channels, such as.

In 2022, training were organized for 118,190 employees across the country. Furthermore, the Company conducted an assessment to evaluate all levels of employees’ governance and Anti-Corruption understanding of CP ALL business group. 100% of employees have demonstrated comprehension and understanding.

In addition, the company supports the Anti-Corruption Journalists Association (Thailand) in organizing an award ceremony, the ANTI-CORRUPTION AWARDS 2022, honoring exemplary individuals, agencies, and organizations adhering to good governance, work ethics, and honesty. The Company also supports the media, which promotes and disseminates news of creative anti-corruption efforts.

Complaint Management and management of fraud cases

The Company has established a policy for whistle blowing and the protection of whistleblowers (Whistleblowing Policy), along with establishing channels for reporting information or complaints related to fraud or unethical behavior within the organization. The channels for receiving complaints are as follows:

The grievance management process is designed to be accessed only by those investigating the grievances. When the Company receives a report of fraud or clues of corruption through any channel, the Audit Office and the Human Resources Department will conduct a preliminary investigation with transparency and fairness. If the case is valid, a committee will be appointed to investigate the facts. If the committee found that an actual offense took place, the perpetrator would be penalized according to the measures set by the Company. The committee will then report the results to the Board of Directors. There are also appropriate and fair mitigation measures in place for those who have been affected by reporting information. In addition, to prevent a recurrence, the Company has reviewed measures or issued additional measures to integrate with the work process and communicated to relevant parties for implementation. In order to prevent further incidents, in 2022, the Company received grievance reports confirmed of 701 cases and 695 cases that affects the Company, the total damage is 31 million Baht. With all complaints investigated and completed with no backlog.

Corruption cases Breach by type and Implementation of Measures in 2022

Examples of Corrective Actions and Measures against Recurrence

Corruption, in the case of embezzlement at 7-Eleven stores’ operations