Anti Corruption

Performance Against Goal


Performance Summary 2022

Governance and Anti-Corruption Training and Assessment

Employees of CP ALL

75918  persons
75918  persons
75918  persons

Employees of Subsidiaries

91483  persons
91483  persons
91483  persons

Tier-1 Suppliers

1985  persons
1985  persons
1655  persons

Create a work culture in compliance with laws, rules, and regulations

100%
100%

Breach Case

Corruption cases identified

    2022
Corruption found
701
Corruption cases investigatedand confirmed
701
Cases resolved
701

Proportion of operations with corruption cases

100%
0%
0%

Average corruption rate at 7-Eleven stores per year

Grievance regarding personal data violation (if any) investigated and confirmed

0
0
0

Management Approach


Business Ethics and Code of Conduct

To achieve the goal of conducts business ethically. In 2022, the company reviewing and developing an ethics handbook and code of conduct for all levels of employees, from management to employees, as well as suppliers and contractors. They adhered as a guideline for honest work, including refutation against corruption and human rights violations. The Company established practices against Anti-Corruption, as follows:

In 2022, 100% of employees of CP ALL, Subsidiary, Store Business Partners and suppliers were communicated Anti-Corruption policy through the ethics handbook and code of conduct.

Create a work culture in compliance with laws, rules, and regulations

The Company has established a legal compliance unit responsible for monitoring new law announcements daily, as well as following up on new legislation approved by the Cabinet Meeting weekly. The legal compliance unit also communicates and educates about new laws with related parties every month. In 2022, a training was organized to educate about Halal trademarks for employees working in 7-Eleven stores at two organizational levels, which are a store manager level in the northern and southern regions totaling 3,859 stores and an assistant store manager level in the central and southern regions totaling 1,683 stores. The legal compliance unit also serves to establish mechanisms to comply with laws, rules, and regulations through legal consultation with relevant parties, assessment of risky procedures, and preparation of checklists according to laws, rules, and regulations for high-risk parties. In 2022, no cases of law violations were found. Currently, the Company is developing an IT system to be more efficient in screening laws (Compliance Universe).

Communicate, Educate, Campaign, and Raise Awareness

The Company has continuously communicated and raised awareness of governance principles for management and employees, both in the offices and operations, inclusive to companies in CP ALL Group to support business operations per governance motto, “Honesty, transparency, fairness, considerations to communities, society and the environment.” The public relation media is created to proactively educate through various channels, accessing target groups via both online and offline channels, such as.

  • Knowledge review and learning assessment test, CG Quiz for employees at all levels
  • Posters in the office and 7-Eleven stores
  • Communication videos and training “Ready to be a pillar, standing strong with the public and the communities”
  • “CP ALL People” Facebook Page
  • Public relations information on emails and LINE application
  • Building new governance leaders, Mister & Miss Good Governance, to be representatives behind corporate governance. Each department send their Mister & Miss Good Governance representatives, a total of 142 persons This year, the HR Shared Services Center co-organized the 2nd edition of the Mister & Miss Good Governance on the topic of "CP ALL CG TALK 2022 Awakening the Power of New Generation Leaders of Good Governance" and the topic of "Sustainable Development Policy in practice” to raise awareness of the importance of good governance, starting from within the organization and inspire a new generation of leaders. The objective was to co-create change and instill good governance in a society that is free from corruption

In 2022, training were organized for 118,190 employees across the country. Furthermore, the Company conducted an assessment to evaluate all levels of employees’ governance and Anti-Corruption understanding of CP ALL business group. 100% of employees have demonstrated comprehension and understanding.

In addition, the company supports the Anti-Corruption Journalists Association (Thailand) in organizing an award ceremony, the ANTI-CORRUPTION AWARDS 2022, honoring exemplary individuals, agencies, and organizations adhering to good governance, work ethics, and honesty. The Company also supports the media, which promotes and disseminates news of creative anti-corruption efforts.

Complaint Management and management of fraud cases

The Company has established a policy for whistle blowing and the protection of whistleblowers (Whistleblowing Policy), along with establishing channels for reporting information or complaints related to fraud or unethical behavior within the organization. The channels for receiving complaints are as follows:

The grievance management process is designed to be accessed only by those investigating the grievances. When the Company receives a report of fraud or clues of corruption through any channel, the Audit Office and the Human Resources Department will conduct a preliminary investigation with transparency and fairness. If the case is valid, a committee will be appointed to investigate the facts. If the committee found that an actual offense took place, the perpetrator would be penalized according to the measures set by the Company. The committee will then report the results to the Board of Directors. There are also appropriate and fair mitigation measures in place for those who have been affected by reporting information. In addition, to prevent a recurrence, the Company has reviewed measures or issued additional measures to integrate with the work process and communicated to relevant parties for implementation. In order to prevent further incidents, in 2022, the Company received grievance reports confirmed of 701 cases and 695 cases that affects the Company, the total damage is 31 million Baht. With all complaints investigated and completed with no backlog.

Corruption cases Breach by type and Implementation of Measures in 2022

Breach Type (Cases) 2019 2020 2021 2022
Number of cases Measures of Penalty
Verbal warning Warning in writing Work suspension Lay off
Conflict of interests
1
0
0
0
0
0
0
0
Corruption in reports (document forgery and fraud)
4
5
7
120
0
6
0
114
Embezzlement
383
404
427
581
0
0
0
581
 Money Laundering or Insider trading
0
0
0
0
0
0
0
0

Examples of Corrective Actions and Measures against Recurrence

Corruption, in the case of embezzlement at 7-Eleven stores’ operations

Govern employees for proper compliance Communicate and raise awareness among 7-eleven employees Monitoring and tracking mechanisms
  • Set up corruption reduction target for 7-Eleven stores’ operation line
  • Appoint a corruption prevention committee for 7-Eleven stores’ operation line
  • Review the regulations and guidelines regarding the sales of the store's products
  • Improve work standards of 7-Eleven stores, such as financial transactions of employees
  • Improve the auditing standard of quality store system, such as field consultant's cash monitoring, input into the cashier, employees' personal financial transaction, monitoring, and immediate cash count upon arrival at the store
  • Monitoring results from corruption case in high-level executive meeting monthly
  • Communicate business ethics and code of conduct in meetings of 7-Eleven stores' operation line of each area quarterly, as well as communication through the poster "Gigi wants to say"

  • Communicate and emphasize that employees at all levels should strictly comply with the policy and guidelines
  • Organize training and education representatives of 7-Eleven’s operation line representatives through the project Mister & Miss Good Governance
  • Emphasize that store managers must keep up-to-date employee information in the system
  • Set meetings to build immunity against life traps to instill positive attitudes in life and work for employees
  • Supervisors must follow up/review the performance of employees regularly
  • Develop the transaction notification system through Alert Banking Agent to categorize those performing transactions, unusual accounting items, or suspicious items through the counter service channel, enabling faster identification of abnormal cases and damage prevention
  • Set up a monitoring system and a lock system preventing employees from doing Banking Agent transactions in the stores where they work
  • Develop an alert system for sales in all channels (Offline/Delivery/All Online) through the website “Buddy” to monitor and close the sale of the stores with abnormal transactions

  • Follow up operations through CCTV cameras in an online format
  • Inspection of the store quality system by the store quality system inspection unit
  • Increase operation measures when it is found that sales do not comply with regulations
  • Check for the completeness and accuracy of the store inventory account by the store inventory audit team
  • Develop a system to control and monitor product orders to prevent products from being sold outside of the system

Related Policy and Guideline

Anti-Corruption PolicyDownload
Anti-Corruption ProceduresDownload
Gift and Hospitality ProceduresDownload
Charitable Contribution ProceduesDownload
Sponsorship ProceduresDownload
Whistleblowing PolicyDownload
Anti-Money Laundering PolicyDownload
Anti-Corruption Regulatory Violation GuidelineDownload

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