Performance Against Goal
Performance Summary 2022
Recordable Work-related Injuries Rate of Employee
Recordable Work-related Injuries Rate of Contractor
Lost Time Injury Frequency Rate (LTIFR) of Employee
Lost Time Injury Frequency Rate (LTIFR) of Contractor
High-consequence Work-related Injuries Rate(Excluding Fatalities) of Employee
High-consequence Work-related Injuries Rate (Excluding Fatalities) of Contractor
The number of fatalities as a result of work-related injury of Employee
The number of fatalities as a result of work-related injury of Contractor
Structure of the Occupational Safety, Health and Environment Committee
The Company strictly adheres to the law by appointing 1) an area-level Committee of Occupational Safety, Health and Working Environment that focuses on employee participation by electing representatives from employers and employees on a proportionate basis as required by law, and hosting monthly meetings. Beyond stipulation by the law, the Company has implemented Occupational Safety, Health and Environmental Management across all operational areas of the Company. Secondly, the Company has appointed 2) a function-level Sub Committee of Occupational Safety, Health and Working Environment that is elected every 2 years and has the responsibility of assessing issues from the area-level Committee of Occupational Safety, Health and Working Environment and budget approvals. Thirdly, the function-level Sub Committee of Occupational Safety, Health and Working Environment is under the supervision of 3) the Occupational Safety, Health and Environment Committee that is responsible for relaying the policy to each operation function and aligning the same standard with employees at every level within the organization, including contractors and suppliers across the Company’s supply chain.
Furthermore, the Company uses the evaluation of the risks toward Safety, Occupational Health and Working Environment to improve operation processes, work areas, and employee training as well as equipment in 7-Eleven stores.
Elevate the Level of Occupational Health, Create a Safe Workplace
The Company commits to driving the process of security rights, along with business operations, quality of life, good environment, and safety during employees’ work time, including contractors who come to work in the company’s area. The Company manages the work area and environment to be safe and strictly to the law and aims to become an accident-free organization by 2030. The Company has appointed a committee to assess the effectiveness of management on safety, occupational health, and environment. The Company set policies, operational guidelines, and plans to develop occupational health and safety systems, as well as implemented a project to assess the effectiveness of management on safety, occupational health, and environment in conjunction with the Compliance Office Charoen Pokphand Group (CCO) to prevent serious accidents and reduce their impact. Other activities include organizing a workshop seminar for the Occupational safety, health, and environment committee annually, as well as raising the level of management to the international level. The objective is to create a positive impact on the environment both inside and outside the organization. The Company ensures that employees work in safe working conditions and promote the exchange of knowledge on ways to reduce accidents.
OHS risk and hazard assessments to identify what could cause harm in the workplace
Risk Assessment Process
The Occupational Safety, Health and Environment Committee (CDC) assigned executives at a department level or equivalent in each area to assess the risks to identify activities/area/work characteristics, such as driving a motor vehicle/motorcycle, chemicals, light, sound, by considering the work involved. Work from offsite areas that are at risk, including work related to contractors and including a review of risks in case of changes in control of raw materials / activities / processes / new products / flowcharts of workflow. There is also the case of new laws / complaints / accidents and risk reduction considerations once a year by assessing risks in both routine and normal situations; and irregular working situations that occur from time to time, along with assessing the risk of behavior affecting work activities, as well as identifying hazards and assessing the significance of the nature of safety problems under the 7 categories, consisting of 1) Environment 2) Machinery, tools, equipment 3) Materials / raw materials 4) Actions or behaviors (human behavior) 5) working conditions 6) Employees 7) Social Factors.
Then the organisation jointly assesses the risks by using the criteria of 1) assessing the likelihood of loss from hazard 2) assessing the severity of the loss from hazard, and registering a risk to further prioritize and determine risk control measures.
Prioritization and integration of action plans with quantified targets to address those risks
Those who are responsible for each area must prioritize risks to determine risk management measures and propose for approval from the Occupational Safety, Health and Environment Committee.
|Risk Level||Detailed Operations|
|Unacceptable (5)||Stop the operation immediately and find solution to decrease the risk level to an acceptable level. There must an investigation into the causes and apply the solution before a permission to resume the operation is granted. There must also be controlling measures, and there must be evidence ready for investigation throughout an allotted time|
|High (4)||Decrease the risk level to an acceptable level by revising the existing controlling measure / canceling / set a new measure / set objectives, goals, and projects, as well as there must be evidence ready for investigation throughout an allotted time|
|Medium and Acceptable (2,3)||Reviewing the appropriateness of existing controlling measure to continuously control risk to stay at an acceptable level and a line manager must review the operation thoroughly|
|Small (1)||A line manager must review the operation constantly|
In addition, they must assign it to relevant people to prepare a project action plan and to set project objectives, quantitative goals and responsible persons, and propose the Safety, Occupational Health and Work Environment Committee for consideration and approval of projects and plans. Read more about the project at —> Sustainability Report 2022 (Page. 146-152)
Project example, objectives, and goals
Project example, objectives, and goals
In addition, the Company provides opportunities for employees to report accidents and high-risk activities that occur through various channels. The Company also establishes procedures for investigating accidents. The Accident Investigation Committee is responsible for investigating, analyzing the accident, and determining appropriate solutions. From the safety risk assessment of employees and contractors, five high-risk activities were found, consisting of rider delivery, works by freight contractors, works by the repair contractor, forklift driving, and machinery-related works. In 2022, there were fatal accidents from high-risk activities. The results of the investigation can be summarized as follows:
|High-risk activities||Unsafe Situation (cause)||Unsafe Actions (cause)||Solution/Preventive Measures|
Comply with the guideline from 7 Do’s, 11 Don’ts
Freight contractor works
Occupational health and safety system development plan 2019-2023
The Company places importance on occupational health management and safety in employees’ work areas, encompassing contractors under the Company’s supervision, ensuring that they have their standards equivalent to international standards. This is accomplished by organizing training to educate about the standard, assessing the gap of the current system compared to ISO 45001: 2018, and preparing an upgrade plan for selected areas that are ready to be applied for certification. The workplace shall be audited by external auditors (Third Party) and prepared before the actual audit taker place. In addition, there is an annual assessment (Surveillance Audit) to maintain the system. In 2022, the Company received ISO 45001: 2018 certification, adding 8 areas, namely CPRAM Lamphun, CPRAM Surat Thani, DC Suvarnabhumi Distribution Center, Suvarnabhumi Temperature Controlled Distribution Center (CDC), Mahachai Regional Distribution Center (RDC), and Mahachai Temperature Controlled Distribution Center (CDC), Hat Yai Regional Distribution Center (RDC), and Hat Yai Distribution Center Temperature Controlled (CDC). As a result, the Company’s target areas, the CPRAM plant line areas, are certified with 100% coverage. In 2023, there are plans to expand in 5 areas.
Occupational Health and Safety Management Standard Upgrade Plan Occupational Health and Safety (OHS) to the international standard ISO 45001: 2018
Assess and monitor by Independent external verification of health, safety and well-being
SCA Evaluation Plan for Product Distribution Department in 2022
Assess and monitor by an Internal Audit
Under the Policy in Safety, Occupational Safety, and Environment in the workplace, the Company has a goal from 2022 to 2030 by striving to be a business that has zero cases of work-related fatality for both employees and contractors. Lost time injury rate (LTIFR) is likely to decrease by 40% and will be zero by 2030. The Company has conducted a risk assessment in 4 main steps by identifying areas that may cause hazards in the workplace, namely 1) Identify activities, areas, and nature of work, 2) Identify hazards, 3) Assess risks and 4) Prepare a risk registry. This includes prioritizing and integrating action plans with quantitative goals to determine risk management measures. The information was ready to be submitted to the Committee on Safety, Occupational Health, and Environment to consider and approve the project and implementation of monthly and annual plans. The Company also facilitates a channel of communication for employees to report accidents that occurred or have high risks of occurring. The objective is to reduce, control, and prevent any accidents that may occur.
Integration of actions to prepare for and respond to emergency situationsThe Company has integrated operations to prepare and respond to emergency situations.
An Example of the Operation
An Example of an Annual Emergency Plan Practice Schedule
Evaluation of progress in reducing/preventing health issues/risks against targets
Occupational Safety, Health and Environment Committee evaluates and monitors the progress of projects and plans every month, both qualitatively, quantitatively, and proactively. Examples are checking the working environment, safety inspection according to the inspection plan of machinery, equipment, maintenance of machinery, equipment, health checks, and along with the objective review and goals of the project once a year.
Examples of Quantitative Tracking to Measure Progress of Objectives and Goals for 2022
An example of the proactive monitoring of the safety of the 7-Eleven store’s operating line by the Quality Store Standard Inspector once a month
An example of proactive health checks based on risk factors
The Company has established a systematic internal audit process to ensure that the occupational health management system and organizational safety has been implemented continuously and effectively. This is accomplished by collaborating with Charoen Pokphand Group to establish a Safety, Health and Environmental management effectiveness assessment program (SHE) to prevent serious accidents and reduce their impact. This is carried out by the central committee once a year under the criteria for evaluating the effectiveness of SHE as follows.
In 2022, the Company operated according to Safety, Occupational Health, and Environment guidelines. The Company also promotes a good quality of life for employees through 3 main programs as follows:
1. Decent Quality of Life for Employees and Family Programองพนักงานและครอบครัวพนักงาน
Flexible Work Arrangement
The Company promotes work-life balance by allowing employees with permanent employment status to choose the following work schedules that are aligned with their lifestyle.
The specified periods are as follows:
The Company also has a policy and guidelines allowing employers to choose their work location (“Work Anywhere”), in addition to being able to work from home for a maximum of 3 days each week by strictly following the D-M-H-T-T principle to reduce the COVID-19 pandemic risks. To support the Work Anywhere model, the Company supported various work systems to enable effective work communication and access to work systems. These have included online meeting platforms (Webex, BlueJeans, Microsoft Teams, Zoom) and communication platforms (CP ALL Connect and True Virtual Connect) while supporting employees to use laptop computers that have company software as opposed to desktop computers.
Baan Nee Mee Rak Program: Welfare for Employees’ Children
The Company believes in creating value and prioritizes fostering their families’ well-being. The Company aims not only to support family bonding but also the sense of family security, resulting in reducing employees’ worries and forming a good relationship with the Company. The Company aspires to support welfare for the good quality of life for employees’ families through 3 main areas as follows:
Facilities to accommodate employees’ children under the age of 18
To reduce risks associated with children and youth on the Company’s operating grounds
Organization of activities for children and relatives of employees and executives
To lower parental burden, create a learning experience, and enable the productive use of their time. These include:
The Book Start Club for small children
Breastfeeding support in the workplace program
The Company has provided the following welfare for female employees who are preparing for motherhood, from pregnancy, and childbirth, to child-rearing.
Impacts and Benefits
Health for ALL
The Company is cognizant of employees’ public health rights and supports and promotes their good health, and encourages them to exercise. Health activities reduce various disease risks, such as obesity and diabetes, among others. At present, 3,425 employees participated in the project.
2. Safety Risks Reduction Program
Driving Safety Program for 7-Eleven Employees
The Company has ensured that its riders strictly comply with traffic rules, including the wearing of safety helmets; possession of a driver’s license, valid vehicle registration, and insurance; and have passed road safety training. In addition, the Company has also striven to promote the safety of 7-Eleven riders through the following measures.
1. Improve safety measures in using motorcycle vehicles
2. Creation of a Safe Driving Culture
3. Support for accident prevention equipment for riders
4. Increased intensity of control measures and inspect rider practices
5. Tested and piloted using Electric motorcycle
Limits their speed to 55 kilometers per hour to reduce accident risks and help limit toxic emissions. The pilot has taken place in 1,104 7-Eleven stores
The Company has followed up on reports of accidents. In 2022, the Company operated the 4-BS Operations Office (Sukhumvit 79) in collaboration with the Honda Driving Training Center, with a trainer on safety driving. The Company organizes both theoretical and practical training on standard practice. The Company aims for all employees nationwide to receive standardized training and reduce accident statistics to zero.
Safety dojo training for production line contractors and employees
CPRAM Co., Ltd. promotes awareness of safety behaviors among all employees to reduce work-related accident risks. It has created an accident simulator for training purposes, such as clothing stations for the use of personal protective equipment and dangerous stations for slipping, among others. This program supports the Company’s target of reducing work-related accidents to zero by 2030 and is organized around a training center that is the central knowledge repository on safety, complete with simulation stations that demonstrate risks from various work situations.
Impacts and Benefits
Security officer training program
CP ALL requires security companies under contract to provide training on the knowledge necessary to perform their duties, such as policies and procedures related to human rights. These include security as everyone's basic right, no violence against others, even if they are the perpetrators, security officers do not have the right to arrest anyone unless they are caught in the act of crime, and the accused has the right to be presumed innocent until proven guilty. All security officers must be fully aware of this guideline prior to working. In 2022, there were no human rights complaints against
company security personnel.
Impacts and Benefits
3. Ergonomic Risks Reduction and Stress Management Program
Office Syndrome program
An online illness-preventing stretching program has been continuously for 3 years and is supported by a specialist in physical therapy and Thai traditional medicine doctors from eXta Health & Wellness to provide health knowledge about Office Syndrome for executives and employees. And providing advice to employees on appropriate working ergonomics in order to prevent muscle pain. In 2022, there were 82 employees and management participated in the project.
CP ALL Health Care Center
The Company operates a health care center project for the continuous care of employees' health, through the cooperation of medical personnel, including a team of doctors, nurses, and physiotherapists from Ramathibodi Hospital. There are 5 main areas of care, as follows: 1) General medical examinations 2) Specific diseases such as bone diseases, skin diseases, eye-ear-throat-nose diseases, etc. 3) Physical therapy (at the doctor's discretion), 4) Patient beds for recovery, and 5) Providing assistance in case of emergency illness or crisis.
There are also other welfare benefits, such as prescriptions for employees with prescriptions or medical certificates without having to pay in advance, and employees can choose to receive medicines from home or the office. The Company promotes access to vaccines according to employees’ rights for employees at all levels and provides employees with additional vaccines for various diseases. The Company also provides rehabilitation services for patients with aches and pains, stiff muscles, weak legs, back pain, or suffered from office syndrome, along with providing consulting services and health care by expert physiotherapists. In 2022, there were 7,924 employees and executives participating in the project.
Holistic Health & Well-Being
The Company has recognized the importance of holistic development and initiated a project with cross-functional process improvement through Holistic Health & Well-Being to promote good health for employees to lead a balanced lifestyle in all dimensions and instill attitudes in employees to care for their health, improve their lives, and manage stress through various activities. In 2022, activities were organized to instill a holistic healthcare attitude and habits modification, and the Company introduced a variety of healthcare techniques for participants to apply to their daily lives by organizing workshops, such as the "acupressure for life energy" activity-which focuses on acupressure techniques on the face and head to enhance relaxation and reduce stress, including teaching how to make probiotic microbial water beneficial to the body. The ALL Oneness & Miracle of Life activity by art therapy experts. The objective is to instill an attitude of creating happiness in life with the principles of ikigai and Art Therapy.
The activity let employees know how to enhance happiness in their daily lives, including treating depression with art. The Company also organizes the “Sound Healing” activity to reduce stress and help with blood circulation, which positively affects good sleep. The activity is assisted by a doctor specializing in sound therapy and a sound wave therapist who gave advice and consulted for different cases. They also used the Reiki Healing process, Crystal Singing Bowl & Therapy, and Tibetan Bowls Sound Healing to heal the body and mind at a deep level with sound waves. There were 40 people participated in the event.
Procedures to investigate work-related injuries, ill health, diseases and incidents
The investigation for work-related injuries
Work-related Injury Examination for the Rider Group
Work-related Injury Examination for the Rider Group
OHS training provided to employees and/or other relevant parties to raise awareness and reduce operational health & safety incidents
The Company gives great importance to knowledge development, employees’ performance, and raising awareness and communicating necessary information to stakeholders, including analyzing the need for training and conducting training, as well as offering knowledge sharing sessions and courses relevant to tasks at hands for employees to be able to perform tasks well and safe in risky operations. Examples of various relevant projects are as follows:
Safety Committee Workshop Project. The goal is the path to zero accidents
Safety and Environmental Management System Training Program for Personnel Development
Training program to increase safe driving skills for 7-Eleven store staff
The program in raising awareness, changing safety behaviors for distribution center employees and transport contractors (Kiken Yochi Training : KYT)
Training program for driving license test for PT vehicles and forklift vehicles, the coursework involves theory and practice for drivers
The program in construction contractor training on safety standards before working in 7-Eleven stores and distribution center areas and CP RAM factory area
Transport Contractor Training Program: Professional Truck Driving Course
OHS criteria introduced in procurement and contractual requirements
The company focuses on procurement and hiring that may affect occupational health and safety. The Procurement Unit, that is involved with occupational health and safety, has established standards and guidelines for the procurement related to occupational health and safety for transport contractors, contractors, and external service providers. The tasks include preliminary qualifications of the safety-related contractor in a document that defines the scope and details of the mission the Company wants the contractor to perform, and other responsibilities related to the mission (Terms of Reference: TOR), as well as including the requirement of compliance with safety regulations and occupational health and work environment as one of the assessment/selection criteria for contractors, suppliers, and external service providers. This is to ensure that the procurement process is consistent with the law, risk aspects, the policies and measures to control risks related requirements, including occupational health and safety management system requirements.
Performance Data of Occupational Safety, Health and Working Environment
|GRI Standard||Required Data||Unit||2019||2020||2021||2022|
|403-9 (a) 2018||- The number of fatalities as a result of work-related injury||Persons||0||2||5||0|
|- Fatalities rate||Cases/1,000,000work hours||0||0.008||0.013||0|
|- The number of high-consequence work-related injuries (excluding fatalities)||Persons||0||1||3||2|
|- High-consequence work-related injuries rate (excluding fatalities)||Cases/1,000,000work hours||0||0.004||0.01||0.01|
|- The number of recordable work-related injuries||Persons||272||539||771||720|
|- Recordable work-related injuries rate||Cases/1,000,000work hours||1.22||2.14||2.00||1.93|
|- Lost-Time Injuries Frequency Rate (LTIFR)||Cases/1,000,000work hours||0.71||1.66||1.69||1.65|
|- The number of hours worked||Hours||222,630,585||251,718,321||386,155,115||372,331,111|
|403-10 (a) 2018||- The number of fatalities as a result of work-related ill health||Persons||0||0||0||0|
|- The number of cases of recordable work-related ill health||Cases||0||0||1||0|
|- Occupational Illness Frequency Rate (OIFR)||Cases/1,000,000work hours||0||0||0.003||0|
|403-9 (b) 2018||- The number of fatalities as a result of work-related injury||Persons||0||3||9||12|
|- Fatalities rate||Cases/1,000,000work hours||0||0.01||0.03||0.05|
|- The number of high-consequence work-related injuries (excluding fatalities)||Persons||0||0||2||1|
|- High-consequence work-related injuries rate (excluding fatalities)||Cases/1,000,000work hours||0||0||0.007||0.004|
|- The number of recordable work-related injuries||Persons||96||120||306||267|
|- Recordable work-related injuries rate||Cases/1,000,000work hours||1.51||0.52||1.00||1.01|
|- Lost-Time Injuries Frequency Rate (LTIFR)||Cases/1,000,000work hours||0.99||0.37||0.74||0.80|
|- The number of hours worked||Hours||63,698,344||232,938,058||306,063,307||264,671,376|
|403-10 (b) 2018||- The number of fatalities as a result of work-related ill health||Persons||0||0||0||0|
|- The number of cases of recordable work-related ill health||Cases||0||0||1||0|
|- Occupational Illness Frequency Rate (OIFR)||Cases/1,000,000work hours||0||0||0||0|
1) Types of accident-related injuries cases of high-consequence work-related injuries of employees and contractor in 2022 include:
- Employees, 2 cases, disability type (loss of organs, limbs)
- Contractor, 1 case, type of disability (loss of organs, limbs)
2) In 2022, the scope of employee data reporting was expanded. Cover subsidiaries as follows:
- Ek-Chai Distribution Systern Co.,Ltd. Start reporting data from the year 2021 onwards
- CP ALL Plc. expanded its scope to cover Education area and CPRAM Co., Ltd. reports covering all areas
3) In 2022, the scope of contractor data reporting was expanded as follows:
- CP ALL Plc.report data of contractors hauling good within the distribution center
- Ek-Chai Distribution Systern Co.,Ltd. report data of construction contractor, facility Management contractor, security Officer, housekeeper, product introduction staff at the branch (PC), food shop staff for employees, shop staff for rent and transportation contractor
- CPRAM Co., Ltd. report data of contractor selling food in the factory, nurse and supplie
4) The formula for calculating safety data for the year 2022 is as follows:
- High-consequence work-related injuries rate (excluding fatalities) = Total number of work-related injury (cases) that results in an injury which the worker cannot expected to recover fully to pre-injury health status within 6 months over the reporting period X 1,000,000 hours worked / Number of hours worked (over the reporting period)
- Recordable work-related injuries rate = Total number of injuries (cases) at all levels including work-related injury from restricted work, beyond first-aid level, lost-day level to severity level over the reporting period X 1,000,000 hours worked / Number of hours worked (over the reporting period)
- Lost-Time Injuries Frequency Rate (LTIFR) = Total number of lost time injuries (cases) over the reporting period x 1,000,000 hours worked / Total hours worked (over the reporting period)
- Occupational illness Frequency Rate (OIFR) = Total number of occupational diseases (cases) over the reporting period x 1,000,000 hours worked / Total hours worked (over the reporting period)