Our Workforce

Performance Against Goal


Performance Summary 2023

Promoting equal opportunities and diversity for employees

Gender Diversity

  Total (persons) FTEs (%)
Male
64189
(35.44%)
62707
(36.11%)
Female
116919
(64.56%)
110934
(63.89%)
 Remark : FTEs is Full Time Equivalent

Age Diversity

  Number (persons) % of FTEs
Under 30 years old
100973
(55.75%)
96340
(55.48%)
30-50 years old
76189
(42.07%)
73438
(42.29%)
Over 50 years old
3946
(2.18%)
3863
(2.23%)

Nationality Diversity

  Share in total workforce (%) Share in all management positions (%)
Thai
97.09
47.21
Cambodian
0.75
20.96
Burmese
1.47
29.92
Korean
0.00
0.02
Indian
0.01
0.11
Australian
0.00
0.03
Other
0.01
1.74

Capability Building of Female Employees


People with Disability

Number  1215  
FTEs  0.70 

Freedom of Association

The Welfare Committee of the Company’s workforce

Management Approach


Corporate Culture

CP ALL believes that corporate culture is the “organization’s life force” that makes the organization strong and enables it to grow sustainably. Therefore, the principles of working together on the basis of values or guidelines for working together are divided as follows.

“Our Way”  To continue for sustainable growth in the next 30 years with “Our Way.”

CP ALL is aware of external changes that are changing rapidly and drastically than the past.  The company has therefore mobilized the brainstorming from more than 4,000 executives and representatives to find ways to create sustainable growth for at least 30 years.  The results from brainstorming, it enables the company to receive important and necessary values ​​for sustainable growth called “Our Way” (5 development), consisting of “TRUST,” “COACHING,” “INNOVATION,” “SMART,” and “COMMUNITY AWARENESS.”

Respect for Diversity and Inclusion

Respect for diversity and inclusion remains the Company’s commitment, emphasizing equal treatment which does not discriminate based on nationality, skin color, religion, gender, sexual preferences, citizenship, age, disability, or other characteristics considered to be a human right. By managing diversity and accepting differences in an appropriate manner, with believes that it is able to attract and retain people who are capable and good, as well as bring out and make use of the best potential and capabilities from employees. In this regard, the Company has established the Diversity and Inclusion Policy and Guidelines with the aim to mutually benefit its business operations and employees as follows:

  • Leaders at every level must be prepared to listen to differing opinions from others
  • Encourage and drive employees to be courageous in openly expressing their ideas and opinions that are creative and within the established internal legal framework of the country in which the Company is operating its business
  • Promote respectful working environment and valuing difference with no discrimination based on personal preferences, personality, race, religion, color, gender, generation or marital status
  • No discrimination or bias in the recruitment process, through providing equitable access to opportunities for career progression according to performance, competency and growth of the organization
  • Recognize employees appropriately for their contributions to innovations and work improvement

Fair Labor Practices

The Company commits to respecting the labor rights of employees and fair practices to comply with laws and policies under Thailand and International Labor Protection Act through appropriate employment, wages, working hours, holidays, and benefits. Measures also include a safe workplace and a good environment. The Company promotes welfare for employees, as follows:

Welfare Rights according to the law Rights the Company set for Employees
Maternity leaves for female employees
98  
120  
Public Holiday No fewer than
13  
14-18  
Annual personal leave No fewer than
6  
6-15  
Business leaves
3  
3-7  
Paternity leaves with wages for male employees in case of a new-born child 0  
5  
Personal care leave to create balance in life, work, and personal life, such as making contributions to the community according to the employee's interests, caring for sick family members or have physical and mental conditions, and leaving on employees’ own birthday -
7  
paid leave and not counting the holidays during the leave period
Part-time working options for full-time employees for employees at the officer level and managerial level - During employee holidays only
(minimum 4 hours per day)

The Company offers various welfare benefits to employees and provides support covering all key areas of the Company. The objective is to enhance holistic well-being for employees while working with the Company, such as emergency loan benefits from financial institutions with special interest rates, housing rental subsidy, subsidy in case of working in a provincial office (hardship allowance), as well as welfare security for life, such as provident funds, life insurance for disease and accident, group health insurance that provides protection for employees and their families, welfare on emergency loans for employees and their families, and financial assistance in the event of disasters. Other welfare includes health services (CP ALL Health Care Center) and a fitness center for employees (The Tara fitness Club) with a trainer who is an expert in a variety of disciplines. There are other projects, such as the Exercise My Way project and health measurement service by pharmacists with modern equipment-with the objective of promoting employees’ health.

Notes: Important areas in the implementation of support encompassing employees working in the office area, distribution center area, and operating areas of 7-Eleven stores.

Average Hiring Cost/FTE (Baht)

2020 2021 2022 2023
Hiring Cost
1358  
3183  
3290  
-  

Positions Opened by Internal Employees (%)

2020 2021 2022 2023
80.80
40.19
61.94
-

Freedom of Association

The Company facilitates freedom of expression of opinions and channels for individuals to inform their concerns through a variety of channels such as electronic mail, information center, Company's online media, bell ringing, and Voice of Employee system, as well as through the Welfare Committee in the workplace, established under the Labor Protection Act 1998. At present, there are 2,397 employees representing the Welfare Committee or 1OO% of all employees. A meeting is organized every quarter for discussion. In 2O23, additional recommendations approved were as follows:

1. Education loan welfare program for employees' children

2. Medical expenses project for employees’ parents in inpatient cases (IPD)

3. Add a shuttle bus to Rangsit and Bang Yai routes for employees

Promoting equal opportunity and employee diversity

The Company commits to treating all employees equally and to respect the diversity of individuals on the basis of nondiscrimination of race, religion, gender, the color of one’s skin, language, age, and those with disabilities. The Company encourages and considers all employees in the employment process—for them to get an opportunity to develop their potential and career advancement equally. Supporting career development by hiring individuals with disabilities, the Company has been consistently advocating for employee rights. In 2O23, various seminars and workshops were conducted to educate and promote awareness on topics aligned with global social trends such as "Diversity, Equality, and Inclusion." During Pride Month, activities were organized specifically for the LGBTQ+ community to foster support for diversity and gender equality, as well as supporting all sectors and agencies in reducing inequality and truly creating opportunities. This extends to encouraging all groups of employees to show their full potential, internally and externally, to expand into the development of suitable products and services via an understanding of people’s diverse needs. Expected consequences are non-discrimination and absence of all forms of threats in business operations.

Living Wage

Due to employees being a crucial pillar in driving business success, the Company prioritizes their welfare above all else, ensuring they receive adequate care. It is mandatory that the Company’s employees shall receive proper care, welfare, training, and other rewards and experience a good atmosphere at work and a safe workplace. The Company ensures that all employees are paid fair wages. The Company, therefore, has established a policy and principle on compensation and benefits. Employees and business partners (Store partners) salaries and benefits are regularly reassessed to be competitive in the same industry group, Additionally, the Company provides financial support and compensation that exceeds legal minimum wage requirements, along with additional allowances for expenses other additional allowances, such as overtime payments, transportation allowances, special allowances, housing rental support, food subsidies, and performance incentive payments. to ensure that the Company fairly pays wages and other benefits, The Company also conducts evaluations of compensation and benefits the Company analyses wages annually by participating in a wages and benefits survey program led by leading global consultancy organizations, the Korn Ferry Hay Group and Mercer. The Company has also arranged to assess the impact of changing costs of living and other employment considerations in business operations. The Company has a target to fully assess the living wage of 1OO% of its employees within 2O25 and putting in place plans to increase this analysis to critical tier-1 suppliers and contractors in the future.

Other Information


Performance Data of Human Resources

GRI Standard Required Data Unit 2019
2020
2021
2022
 
Male Female Total Male Female Total Male Female Total Male Female Total  
2 Workforce  
2-7 Total Employee Persons 30,670 62,641 93,311  34,585  67,642  102,227 54,820  99,613  154,433 59,367 108,034 167,401  
FTE N/A N/A N/A N/A N/A N/A  51,558  90,465  142,023 57,057 99,797 156,854  
2-7a By Based Location  
  - Thailand Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 57,493 106,117 163,610  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 54,792 97,482 152,274  
- Cambodia Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 629 623 1,252  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 762 757 1,519  
- Malaysia Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 1 0 1  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 1 0 1  
- Other Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 1,244 1,294 2,538  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 1,501 1,558 3,059  
2-7b By Employment Contract  
  - Permanent Employee Persons 30,670 62,641 93,311 34,585 67,642 102,227 54,820 99,613 154,433 58,561 107,086 165,647  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 56,253 98,859 155,112  
- Temporaly Employee Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 806 948  1,754  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 803 938 1,741  
405-4 Diversity of employees  

 
 
By Management Level  
- Top Management Persons 41 21 62 32 24 56 95 57 152 96 56 152  
- Management Persons 937 1,218 2,155 1,259 1,591 2,850 1,614 1,946 3,560 1,656 2,173 3,829  
- Junior Management Persons 2,897 4,456 7,353 3,218 5,018 8,236  
- Officer Persons 29,692 61,402 91,094 33,294 66,027 99,321 50,214 93,154 143,368 54,397 100,787 155,184  
By Nationality  
- Thailand Persons N/A N/A N/A N/A N/A N/A 53,304 98,069 151,373 57,490 106,119 163,609  
- Cambodia Persons N/A N/A N/A N/A N/A N/A N/A N/A 730 629 623 1,252  
- Burmese Persons N/A N/A N/A N/A N/A N/A N/A N/A 2,227 1,171 1,282 2,453  
- Indian Persons N/A N/A N/A N/A N/A N/A N/A N/A 2 35 3 38  
- Austrian Persons N/A N/A N/A N/A N/A N/A N/A N/A 0 2 1 3  
- Korean Persons N/A N/A N/A N/A N/A N/A N/A N/A 5 1 0 1  
- Other Persons N/A N/A N/A N/A N/A N/A N/A N/A 96 39 6 45  
By Age  
- Under 30 years old Persons 16,875 35,700 52,575 18,218 37,306 55,524 30,024 54,906 84,930 33,149 60,148 93,297  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 31,655 54,984 86,639  
- 30-50 years old Persons 13,224 25,907 39,131 15,717 29,203 44,920 23,680 42,953 66,633 24,932 45,799 70,731  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 24,138 42,750 66,888  
- Over 50 years old Persons 571 1,034 1,605 650 1,133 1,783 1,116 1,754 2,870 1,286 2,087 3,373  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 1,264 2,063 3,327  
By Religion  
- Buddhist Persons N/A N/A 87,989 N/A N/A 96,180 33,566 63,637 97,203 38,349 72,836 111,185  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 36,199 65,224 101,422  
- Christian Persons N/A N/A 532 N/A N/A 599 278 356 634 298 403 701  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 279 362 641  
- Islamic Persons N/A N/A 4,725 N/A N/A 4,882 1,505 3,348 4,853 1,933 4,466 6,399  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 1,823 3,950 5,773  
- Hindu Persons N/A N/A N/A N/A N/A N/A 5 3 8 6 3 9  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 6 3 9  
- Other Persons N/A N/A N/A N/A N/A N/A 22 40 62 14 21 35  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 13 18 30  
- Not disclosed Persons N/A N/A 65 N/A N/A 566 19,444 32,229 51,673 18,767 30,305 49,072  
FTE N/A N/A N/A N/A N/A N/A N/A N/A N/A 18,737 30,241 48,978  
2-8a Workers Persons 17,489 12,094 29,583 32,325 56,928 89,253 19,563 32,146 51,709 2,467 1,361 3,828  
401-1 New Employee Hires  
  - Number of new hires Persons 16,827 30,911 47,738 13,767 26,586 40,353 33,670 58,673 92,343 36,230 63,223 99,453  
- New hire rate % 38.84 21.07 59.79 59.41  
By Age  
- Under 30 years old Persons 38,852 33,119 27,102 45,360 72,462 30,217 50,945 81,162  
- 30-50 years old Persons 8,772 7,134 6,510 13,155 19,665 5,924 12,166 18,090  
- Over 50 years old Persons 114 100 58 158 216 89 112 201  
By Nationality  
- Thailand Persons N/A N/A N/A N/A N/A N/A 32,843 58,054 90,897 35,511 62,537 98,048  
- Cambodia Persons N/A N/A N/A N/A N/A N/A 60 68 128 438 373 811  
- Burmese Persons N/A N/A N/A N/A N/A N/A 752 248 1,300 236 307 543  
- Indian Persons N/A N/A N/A N/A N/A N/A 1 0 1 30 3 33  
- Austrian Persons N/A N/A N/A N/A N/A N/A 0 0 0 1 0 1  
- Korean Persons N/A N/A N/A N/A N/A N/A 2 0 2 1 0 1  
- Other Persons N/A N/A N/A N/A N/A N/A 12 3 15 13 3 16  
By Management Level
- Top Management Persons N/A N/A N/A N/A N/A N/A 9 5 14 8 4 12  
- Management Persons N/A N/A N/A N/A N/A N/A 192 216 408 243 318 561  
- Junior Management Persons N/A N/A N/A N/A N/A N/A 149 361 510 319 451 770  
- Officer Persons N/A N/A N/A N/A N/A N/A 33,320 58,091 91,411 35,660 62,450 98,110  
401-1 Turnover  
  - Total number of resigned employees Persons 14,902 24,019 38,921 12,022 23,086 35,108 28,774 52,148 80,922 36,743 61,456 98,199  
- Turnover Rate % 41.71 34.34 52.40 58.66  
By Age  
- Under 30 years old Persons N/A N/A 30,012 N/A N/A 26,996 22,826 40,197 63,023 28,849 46,631 75,480  
- 30-50 years old Persons N/A N/A 8,753 N/A N/A 7,871 5,827 11,730 17,557 7,687 14,525 22,212  
- Over 50 years old Persons N/A N/A 156 N/A N/A 241 121 221 342 207 300 507  
By Nationality  
- Thailand Persons N/A N/A N/A N/A N/A N/A 28,437 51,804 80,241 36,349 61,112 97,461  
- Cambodia Persons N/A N/A N/A N/A N/A N/A 131 157 288 177 168 345  
- พม่า Persons N/A N/A N/A N/A N/A N/A 205 186 391 206 174 380  
- Indian Persons N/A N/A N/A N/A N/A N/A 0 0 0 3 0 3  
- Austrian Persons N/A N/A N/A N/A N/A N/A 1 0 1 0 0 0  
- Korean Persons N/A N/A N/A N/A N/A N/A 0 0 0 0 0 0  
- Other Persons N/A N/A N/A N/A N/A N/A 0 1 1 8 2 10  
By Management Level
- Top Management Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 18 17 35  
- Management Perons N/A N/A N/A N/A N/A N/A N/A N/A N/A 274 360 634  
- Junior Management Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 634 975 1,609  
- Officer Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 37,232 62,220 99,452  
401-1 Voluntary Turnover  
  - Number of voluntarily resigned employees Persons N/A N/A N/A N/A N/A N/A 26,340 48,587 74,927 31,669 55,312 86,981  
- Voluntary resignation rate % 38.08 32.90 48.52 51.96  
By Age  
- Under 30 years old Persons N/A N/A N/A N/A N/A N/A 20,950 37,589 58,539 25,060 42,439 67,499  
- 30-50 years old Persons N/A N/A N/A N/A N/A N/A 5,317 10,849 16,166 6,452 12,670 19,122  
- Over 50 years old Persons N/A N/A N/A N/A N/A N/A 73 149 222 157 203 360  
By Nationality  
- Thailand Persons N/A N/A N/A N/A N/A N/A 26,005 48,243 74,248 31,277 54,969 86,246  
- Cambodia Persons N/A N/A N/A N/A N/A N/A 130 157 287 177 168 345  
- Burmese Persons N/A N/A N/A N/A N/A N/A 204 186 390 204 173 377  
- Indian Persons N/A N/A N/A N/A N/A N/A 0 0 0 3 0 3  
- Austrian Persons N/A N/A N/A N/A N/A N/A 1 0 1 0 0 0  
- Korean Persons N/A N/A N/A N/A N/A N/A 0 0 0 0 0 0  
- Other Persons N/A N/A N/A N/A N/A N/A 0 1 1 8 2 10  
By Management Level
- Top Management Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 12 16 28  
- Management Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 244 324 568  
- Junior Management Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 58 854 1,412  
- Officer Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 30,855 54,118 84,973  
401-3 Parental Leave  
401-3a - Number of employees entitled to maternity leave/ child care Persons N/A N/A N/A N/A N/A N/A N/A N/A N/A 50,705 107,073 157,778  
401-3b - Number of employees taking parental leave Persons N/A N/A 2,959 N/A N/A 3,592 556 4,598 5,154 785 4,546 5,331  
401-3c - Number of employees returned to work after parental leave Persons N/A N/A 2,615 N/A N/A 3,225 518 4,374 4,892 773 3,977 4,750  
401-3d - Number of employees returned to work after parental leave and were still employed up to 12 months Persons N/A N/A N/A N/A N/A N/A N/A 2,485 2,485 597 3,368 3,965  
401-3e - Retention rate of employees taking parental leave % 88.37 89.78 10.05 84.87 94.92 14.50 74.60 89.10  
  Collective Bargaining Agreements  
  - Employee Representative under welfare committee % 100 100 100 100  

 

Related Policy and Guideline

Diversity and Inclusion PolicyDownload
Compensation and Benefits PolicyDownload

เว็บไซต์ cpall.co.th มีการเก็บคุกกี้ซึ่งเป็นการจัดการข้อมูลส่วนบุคคลและช่วยเพิ่มประสิทธิภาพการใช้งานเว็บไซต์ คุณสามารถอ่านข้อมูลเพิ่มเติมได้ที่หน้า นโยบายการใช้คุกกี้

Privacy Preferences

Allow All
Manage Consent Preferences
  • คุกกี้ที่จำเป็น
    Always Active

    ประเภทของคุกกี้มีความจำเป็นสำหรับการทำงานของเว็บไซต์ เพื่อให้คุณสามารถใช้ได้อย่างเป็นปกติ และเข้าชมเว็บไซต์ คุณไม่สามารถปิดการทำงานของคุกกี้นี้ในระบบเว็บไซต์ของเราได้

  • คุกกี้ในส่วนวิเคราะห์

    คุกกี้ประเภทนี้จะทำการเก็บข้อมูลการใช้งานเว็บไซต์ของคุณ เพื่อเป็นประโยชน์ในการวัดผล ปรับปรุง และพัฒนาประสบการณ์ที่ดีในการใช้งานเว็บไซต์ ถ้าหากท่านไม่ยินยอมให้เราใช้คุกกี้นี้ เราจะไม่สามารถวัดผล ปรับปรุงและพัฒนาเว็บไซต์ได้

Save