Stakeholder Engagement



Key Performance in 2022
CPRAM Co., Ltd. has been certified as a human rights role model organization in 2022 at the outstanding level for the second year in the large business organization category by the Department of Rights and Liberties Protection, Ministry of Justice, for outstanding operations with human rights considerations
CP ALL Co., Ltd. received regional awards for “Best Local Currency Bond Deal of The Year” and “Most Innovative Deal of The Year” from Alpha Southeast Asia 2022, a leading investment, banking, and capital market magazine in Southeast Asia
Significantly Affected Key Stakeholders
Supporting the SDGs
Performance Against Goal
2030 Goal
80All key stakeholder group engagement level
Progress against short-term and long-term goals
Risks and Opportunities
Business operations which lack cooperation from stakeholders not only negatively affect stakeholder relationship and confidence but also result in business slowdown and the inability to fulfill corporate sustainability goals. For instance, insufficient stakeholder relations may result in inadequate investment interest or confidence, investment funds diversion, conflicts, and community led campaigns or oppositions to business operations, resignation of employees due to insecurity and insufficient organizational attachment. Therefore, stakeholders’ involvement through establishing governance transparency, communicating the organization’s business practice information in an easily accessible and accurate manner, and consideration of action plans which take into account the proposals and needs of all stakeholder groups in accordance with human rights principles to enable respective freedom of expression and equal treatment, are important factors driving business operations, enabling organizational equilibrium and enhancing business competitiveness effectively.
Management Approach
The Company respects stakeholder rights and upholds fair treatment through operating in accordance with stakeholder engagement processes according to the standard framework AA1000, Stakeholder Engagement Standard (AA1000SES), and assessment of key issues consisting of materiality, inclusivity, and responsiveness. To acknowledge stakeholders perspectives, opinions, and suggestions regarding business operations in both normal and crisis situations, the Company has initiated interviews, created channels to receive suggestions, established various channels to receive corporate procurement complaints which encompass the 3 dimensions of sustainability: environment, society and governance and the economy. This approach enables the Company to effectively plan procedures required to satisfy stakeholder expectations and establish guidelines for preparing an appropriate sustainability report. Stakeholders are divided into 9 main groups comprising customers, suppliers, communities and society, employees, and their families, thought leaders, business allies, governments, shareholders and investors, and trademark licensors.
Operations to create stakeholder engagement and expectation response
The Company provides opportunities for all stakeholders groups to express their respective opinions and participate in corporate project implementations through various channels, in addition to accepting opinions and important issues into consideration as a means to improve the Company's operations in line with the expectations of all 9 stakeholder groups shown below:
Key Sustainability Issues | |||||||||
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Corporate Governance and Anti-Corruption | Human Rights and Labor Practices (Occupational Health and Safety & Labor Practices) | Responsible Supply Chain | Social Impact and Economic Contribution | Good Health & Well-being | Climate Resilience | Efficient use of resources and Energy | Sustainable Packaging Management | Sustainable Waste and Surplus Food Management | |
UN Global Compact |
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CDP |
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Global Compact Network Thailand |
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The Thai Institute of Directors Association |
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Collective Action Against Corruption |
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Chamber of Commerce and Board of Trade of Thailand | |||||||||
CONNEXT ED Foundation |
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Higher education network, Public vocational education network and Private vocational education network |
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Thailand Carbon Neutral Network: TCNN |
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Network of the Ministry of Natural Resources and Environment |
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Scholars of Sustenance Foundation (SOS) Thailand |
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VV ShaVV Share Foundationre Foundation |
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Thailand Environment Institute |
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Operations to create stakeholder engagement and expectation response
The Company provides opportunities for all stakeholders groups to express their respective opinions and participate in corporate project implementations through various channels, in addition to accepting opinions and important issues into consideration as a means to improve the Company's operations in line with the expectations of all 9 stakeholder groups shown below:
1. Customers
Communication channels and engagement forms | Stakeholder expectation example | Sample Company Guideline Response |
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2. Suppliers, including goods or services providers and creditors
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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Suppliers, providers of goods or services:
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Provide Channels
Provide development knowledge
Provide connectivity
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Trade creditors:
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3. Communities and society
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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4. Employees and their families
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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5. Opinion Leaders, including media and NGOs
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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Non-Governmental Organization: NGO and Civil Society Organization: CSO
Mass Media
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6. Business Partner consist of Landlord, Store Partner and Sub Area
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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Landlord:
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Store Partner:
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7. Government sector, including national-level and local-level agencies
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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8. Shareholders and investors
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Stakeholder expectation example | Sample Company Guideline Response |
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9. Trademark licensors
Communication channels and engagement forms |
Stakeholder expectation example | Sample Company Guideline Response |
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