Stakeholder Engagement



Key Performance in 2021
Risks and Opportunities
Positive bonds and stakeholder opinions towards the organization is vital in achieving the Company’s business goals, development, and sustainable growth. Effective stakeholder management will enable the Company to satisfy stakeholder expectations, provide stakeholder opportunities for participation and ideas presented on key issues of interest in a transparent and appropriate manner. The integration of the mentioned approach into the decision-making and operational planning process in conjunction with corporate image risks reduction would translate to less business interruption and benefits toward all stakeholder groups in balanced comportment.
Supporting the SDGs
Performance Against Goal
2030 Goal
80%
All key stakeholder group engagement level

แนวทางการดำเนินงาน
CP ALL Public Company Limited and its subsidiaries (“Company”) applied AA1000 SES standard principles as a framework and process to establish stakeholder engagement. In 2021, the Corporate Sustainability Development Subcommittee conducted a review that divided the stakeholder groups into 9 main groups as follows: 1) Employees and their families Business Partner consist of Landlord, Store Partner and Sub Area Employees and their families 2) Business Partner consist of Landlord, Store Partner and Sub Area 3) Shareholders and investors 4) Suppliers, intermediaries for goods and services delivery and trade creditors 5) Government sector 6) Customers 7) Society and community inclusive of vulnerable groups 8) Opinion leaders inclusive of media and non-governmental organizations (NGOs) and 9) Trademark licensors. Through a means to acknowledge stakeholders’ viewpoints, opinions and suggestions on company operations, various communication means including meetings, discussions, interviews, feedback and grievances receiving channels, consultations, communications through various reports, organizing activities or collaborative projects inclusive of satisfaction surveys comprising of the three dimensions of sustainability, namely economic, social and environmental dimensions, have been established. Regardless of normal circumstances or critical situations, including the spread of COVID-19, which enables the Company to plan stakeholder expectation responses and value delivery efficiently, the Company prepares appropriate guidelines relating to the sustainability report.

Operations for Stakeholder Engagement and Expectation Fulfilment
The Company defines different communication and participation formats for each stakeholder group as follows:
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Suppliers, intermediaries for goods and services delivery
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Trade creditors
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Landlord
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Store Partner
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Examples |
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Stakeholder Participation Process | Stakeholder Expectation Examples | Company Responsive Guideline Ex |
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