Stakeholder Engagement
Key Performance in 2024
CP ALL received the international awards “Best Investor Relations in Asia” and “Sustainability Asia 2024” by Corporate Governance Asia magazine, a leading financial media in Hong Kong and Asia that focuses on economic and corporate governance issues
CPRAM receives the Outstanding Human Rights Model Organization Award 2024 for a 4th consecutive year
CP Axtra received the international award “HR Asia Best Companies to Work for in Asia 2024
CP ALL has beern ranked the best company to work for in Thailand in 2024 from a group of young workers. Moving from 48th place last year to 17th in 2024
Gosoft has been awarded tthe Gold level in Best Holistic Leadership Development Strategy and Best Graduate Training Programmed Gold Level at the Employee Experience Awards 2024 Thailand (EXA), organized by Haman Resources Online from Singapore. The awards recongnize organizations based on their vision, corporate objectives, business operations, and comprehensive strategies for enhancing the overall employee experience
Key Progress in 2024
Develop a process for building engagement with stakeholders
Supporting the SDGs
SDG 16 Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable, and inclusive institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.10 Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements
Performance Against Goal
Results of the “Double Materiality Matrix“
Sustainable Dimension
Impact level for application in business operations
Progress against Short-term and Long-Term Goals
All key stakeholder group engagement level towards the company
Risks and Opportunities
The operation of retail businesses in the form of convenience stores may have a negative impact on the quality of life of entrepreneurs in the surrounding community, such as reducing business opportunities or creating unfair competition. This could lead to concerns and conflicts between organizations and the community, affecting the organization’s image and potentially causing business operations to stall. Effective and careful stakeholder management must be based on principles of transparent and fair governance, taking into account the needs and expectations of stakeholders. It should encourage open dialogue and treat all groups equally according to human rights principles. This approach aims to reduce conflicts and foster long-term cooperation to develop positive relationships with all stakeholders throughout the value chain, build trust in the organization, and lead to balanced and sustainable business growth, creating a positive impact on the surrounding economy, society, and environment.
Management Approach
Stakeholder engagement is at the heart of sustainable business operations The company adopts AA1000 SES as a framework for stakeholder engagement 9 key stakeholder groups; Customer, Suppliers, including goods or services providers and creditors, Communities and society as well vulnerable groups, Employees and their families, Opinion Leaders, including media and NGOs, Business Partner consist of Landlord, Store Partner and Sub Area, Government sector, including national-level and local-level agencies, Shareholders and investors, and Trademark licensors.
The Company open to suggestions from all parties, both in normal and crisis situations, through an interview process to identify key sustainability issues in 3 dimensions (economic, social and environmental), including channels for receiving suggestions and grievance mechanism. This information helps the Company to set an operational framework to effectively meet the expectations of its stakeholders and is used as a guideline for preparing the sustainability report.
Partnership with all sectors at the national and international levels
The Company participated in collaborative networks of national and international organizations in driving sustainable development goals and promote critical corporate sustainability management issues. This is achieved through collaboration in drafting standards, project planning and initiation, activities, exchange of opinions and information, participation in evaluation and operations progress reporting as follows:
| Material Topic | |||||||||||
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| Corporate Governance and Anti-Corruption | Occupational health and safety & Labor practices (Human Right) | Responsible supply chain | Human Capital Development | Social Impact and economic contribution | Education and Lifelong Learning | Good Health & well-being | Climate Resilience | Efficient use of resources and Energy | Sustainable packaging management | Sustainable waste and surplus food management | |
| UN Global Compact |  |
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| CDP | |
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| Global Compact Network Thailand: GCNT | |
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| The Thai Institute of Directors Association (IOD) | |
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| Collective Action Against Corruption (CAC) | |
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| Chamber of Commerce and Board of Trade of Thailand | |
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| CONNEXT ED Foundation | |
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| Higher education network, Public vocational education network and Private vocational education network | |
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| Thailand Carbon Neutral Network: TCNN | |
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| Network of the Ministry of Natural Resources and Environment | |
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| Scholars of Sustenance Foundation (SOS) Thailand | |
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| VV Share Foundation | |
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| Thailand Environment Institute | |
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Key Progress in 2024
The company has established communication and participation formats for all 9 groups of stakeholders as follows:
1. Customers
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| • Receiving opinions through various channels such as:nter) โทร 0 2711 7744, 7-Eleven customer relations (Call Center) Tel. 0 2826 7744, 0 2711 7744, Website and online community, 7-Eleven store • Poll and customer interview |
• Innovation and service standards-Service through | • Develop and promote product and service innovation by company personnel, under the SAVEQC principles • Expand distribution channels from offline to online, while developing diverse transportation and payment systems to facilitate consumer access to products and services • Signature Service and Greeting Service project |
| • Products which support the community | • Support agricultural products, community agricultural products, community products, community enterprise products or local products (OTOP) | |
| • Participation in environmental and societal activities | • The “Public Mind: Community Development and Relationship Building” project • Activity “Just don’t accept = plant trees” |
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| • Conduct business through transparency and good corporate governance principles | • Information regarding nutrition, product usage including nutrition, energy, fat, sugar and sodium labels (GDA) • Product recall upon discovery of non-conforming products |
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| • Leakage of customer contact information and confidential data, by authorized employees may lead to customer property lost | • Establish policies and practices for personal data protection • Project to raise awareness of personal data protection |
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| • Environmentally responsible packaging management | • Comprehensive environmentally responsible packaging management program, encompassing design, reduction of use, material substitution, and post-consumption management, in line with the “Reduce Plastic” strategy under the “7 Go Green” | |
| • Customer safety, health, transportation management, and the prevention of unfair customer practices | • Develop products and services that are high-quality and safe, meeting recognized local and international standards • Store standard inspections and product recalls in cases where non-compliant products are identified • transportation safety management program |
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| • Promote products and services that enhance consumer health, nutrition, and well-being, while supporting access to safe food and water | • Good Health with Healthy Boxed Lunch” under the brand EZYGO Eat Well, “Delicious, Easy, Healthy • Ongoing Project: Good food for brothers and sisters • Surplus food donation project through foundations |
2. Suppliers, including goods or service providers and creditors
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| Suppliers, providers of goods or services: • Conduct supplier satisfaction survey annually • Organizing meetings, seminars and declaring organizational policy direction • Visit suppliers and acknowledge opinions or complaints • Performance appraisal consulting and potential development • Organize seminars to disseminate knowledge with all supplier groups regarding sustainable development • Supplier Relations Call Center 0 2826 7771 |
• Clear communication of goals, systems, regulations, and business plans for collaboration to enable mutual growth | • Communicate policies and practices for sustainable procurement, ethics and guidelines for awareness among all suppliers • Joint Business Plan: Create joint business plan with strategic suppliers |
| • Conduct business with transparency according to the principles of good corporate governance, anti-corruption, fair procurement, including fair negotiating contracts, prices, and fair payment conditions | • Establish sustainable procurement policies and guidelines for business suppliers • Train and educate suppliers on responsible business conducts • Establish criteria for evaluating potential and qualifications in selecting new business suppliers which cover business priorities and sustainability • Projects to promote, educate and support SMEs and contractor groups in joining the declaration of intention in the fight against corruption alongside the Institute of the Coalition Against Corruption of the Thai private sector |
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| Human Rights and Labor Practices: • Safety and environmental rights conducive for transportation • Employment rights, fair compensation sufficient for living |
• Freight transport safety management project • In-depth technical support program to increase occupational health management potential and transportation contractor safety • Promote the evaluation of living expenses through the supplier risk assessment program |
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| • Promote and develop competitive potential, growth, increasing distribution channels, access to technology, innovation, and responsible business operations according to ESG concepts | • SMEs potential development and advice project • 7 SME Support Center Project • “MAKRO HORECA ACADEMY (MHA), a one-stop companion for restaurant entrepreneurs” • Program 3 provides sales channels, knowledge and development, and connections |
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| • Responsible supply chain management, ESG, in addition to appropriate cost management | • Screen and assess ESG risks • Improve ESG performance among suppliers • Integrated demand and supply chain management • Develop and co-create new products, services, and innovations together with allies/suppliers to increase diversity and efficiency of operations |
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| • Knowledge exchange to comply with government policies, laws, rules and regulations | • Good business administration governance training projects through e-Learning systems | |
| • Collaboration to reduce environmental impacts throughout the supply chain in the production, delivery, and product sales processes | • Environmentally friendly packaging development project • Reuse packaging Project • Recruit and develop low carbon products Project • Energy Efficiency Project • Renewable energy proportion increase project • Electric vehicle proportion increase within the transportation system project |
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| Trade creditors: Joint meetings | • Payments are timely and complete | • Payment through installments or credit term with conditions adhering to the principle of accuracy, transparency, punctuality |
3. Communities and society
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| • Receive opinions and concerns through various channels including: – 7-Eleven Customer Service Center (Call Center) Tel. 0 2711 7744 – Website and social media – 7-Eleven stores – Comment box in front of the Sub district Administrative Organization Distribution center • Conduct stakeholder group trust surveys once per annum • Field visits to distribution centre communities every quarter • Community relations activities according to communities surrounding factories and 7-Eleven stores during festivals or annual community meetings • Announcement, and public relations media |
• Respect for human rights and fair worker treatment in issues of safety, customer health, and transportation management | • Freight transport safety management project • Develop quality products and services to safety standards accepted both locally and internationally • Inspect store standards and recall products if products are found to be substandard • Installation of CCTV cameras |
| • Create a good quality of life, reduce inequality for communities and society, including creating opportunities for cooperation with local businesses, which has a positive impact on the economy and community well-being | • Opportunity Creation and Career Development Project with ALL SME MARKETPLACE • Employment of local employees and contractors • Public mind to develop and build relationships with the community project • Building relationships and providing disaster relief to the community • From Mistakes to Career Prospects |
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| • Promote products and services that enhance consumer health, nutrition, and well-being, while supporting access to safe food and water for all members of society, including vulnerable groups | • Ongoing Project: “Product research and development for consumers who are health conscious” • Develop quality products and services which adhere to both local and international safety standards • CPRAM We Care project: Caring for the community • Ongoing CPRAM We Care project: Caring for the community • Surplus food donation to foundations project |
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| • Support access to education for the underprivileged through developing professional skills | • Scholarship Project for Rehabilitating Individuals and Returning Them to Society • Connect ED of Education Project • Scholarship program for youth to study at Panyapiwat Technological College (PAT), Panyapiwat Institute of Management (PIM) |
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| • ร่วมดูแลรักษาสิ่งแวดล้อม เพื่อสภาพความเป็นอยู่ที่ดีของชุมชน อาทิ การจัดการขยะและของเสีย รักษาและฟื้นฟูความหลากหลายทางชีวภาพ | • Ton Kla Rai Tang Project • “Planting Forests, Growing Futures” project • Project to share clean water with farmers • Water Conservation Project • The “Building Homes for Fish, Creating Livelihoods for People” Project |
4. Employees and families
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
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| • Two-way communication, such as employee seminars at various levels, including ‘Harmony Power’ and ‘CP ALL Power’, etc • One-way communication through Intranet system, internal journal, daily news notification via digital channels, including CP ALL Connect • Receive opinions and complaints through various channels including Such as email, postal mail, information centres, and the company’s online media, among others • Annual satisfaction and engagement survey • Store manager level employee happiness survey • Participation through innovation presentation platforms, contests, risk identification and assessment • The operation of the Company’s Welfare Committee oversees 100% of employees |
• Transparent business operations with principles of good corporate governance, anti-corruption, and customer data security | • Good governance projects to create a new generation of leaders: Mister & Miss Good Governance • Corporate governance projects entailing surveys of Thai listed companies in 2024 • Communication projects to provide knowledge and create awareness campaigns |
| • Provide knowledge, capacity development and job advancements including required future skills | • Prepare and develop leaders through appropriate training and knowledge of skills and interests • Adhere to human rights principles in employee practices, promoting equal opportunities and diversity • Employee potential development and retention including: – Career advancement improvement system projects – Productivity Improvement Program • Improve performance management system (ALL Perform) |
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| • Work processes which enabled increased abilities and effectiveness in operations and service, including reduction of unnecessary employee working hours and communication process between supervisors and the team | • Approve Process Excellence Awards project • Digital technology implementation to improve work processes including O2O, IT Platform, artificial intelligence (AI) • “Increase Productivity” Project |
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| • The right to safety, good physical health, mental health, and a conducive environment for operations and services | • Security risk assessment and determining risk management measures • Driving employee safety promotion project • Prepare facilities and operation areas according to labor standards and implement good labor practices • Holistic Health & Well-Being project • CP ALL Health Care Center • Stretching to reduce ailments project |
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| • Provide rewards and incentives for good deeds, creating good impressions, and attention to customer service | • Establish leave rights and various benefits to promote good health of employees and their families • 24 Hour Goodness DNA project • Reward & Recognition project |
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| • Participation in climate change adaptation, environmental protection, and global warming reduction | • Energy Efficiency Project for 7-Eleven stores, distribution centers, and factories • The ‘Reduce and Replace’ Single-Use Plastics Project • Plastic bottle made employee shirt project • “WE GROW for ALL, we grow for everyone” project |
5. Opinion Leaders, including media and NGOs
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| Non-Governmental Organization: NGOs and Civil Society Organization: CSOs: • Receive and exchange viewpoints through discussion and collaboration forums inclusive of participating in various activities • Support activities or corporate projects on issues consistent with the framework of sharing, opportunities creation and the Company’s sustainability goals • Foster good relationships through meetings, discussions, and continuous news and information exchanges |
• Develop production skills and expand marketing opportunities for small-scale farmer groups and community enterprises | • Collaborate with civil society organizations to develop farmers’ potential for production and tion of products consistent with demand |
| • Increase SMEs products varieties in 7-Eleven stores | • Support produce and products distribution to create income for farmers and various vulnerable groups | |
| • Support cooperation between civil society and business sectors for sustainability in concrete reduction of greenhouse gases, includingcomprehensive community waste management and sustainable agriculture | • ollaborate with civil society organizations and communities to implement comprehensive waste management projects in pilot areasง • Sustainable agriculture project |
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| • Create understanding and receive community and civil society concerns through communication which provides accurate information, including organizing channels to accept opinions and promptly resolve concerns | • Support forums for exchanging information and preparing sustainable development plans for civil society networks at the provincial level • Open to inquiries, complaints, and suggestions directly from civil society organizations to clarify information or promptly resolve challenges prior to escalation |
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| • Promote the quality of life and education among various vulnerable groups | • Programs to promote and support access to quality education | |
| • Contributing to social welfare through donations | • 7-Eleven Stamp Charity Foundation Project for public welfare in all regions | |
| • Develop and promote products and services that enhance consumer health, nutrition, and well-being, while supporting access to safe food and water | • Good Health with Healthy Boxed Lunch” under the brand EZYGO Eat Well, “Delicious, Easy, Healthy • Ongoing Project: Good food for brothers and sisters • Surplus food donation to foundations project |
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| Mass Media: • Support and participate in media activities • Provide scholarships to professionals in the field of mass media through the Master of Communication Arts Program, Panyapiwat Institute of Management (PIM) • Annual media promotion program-Best Digital News of the Year Award • Best Digital News of the Year Award • Thailand Good People Award for Social Media Creation • “Anti-Corruption Awards” Promote Anti-Corruption • Interviews and media information provisions • Co Project with Media/Influencer project • นInfluencer press team visit to SMEs businesses and farmers, in addition to social activity participation • In-depth interview and group discussion • Exchanging knowledge through seminars to jointly communication strategies • Supporting projects that promote new-generation online media • Interviews to identify issues in the process of evaluating double materiality sustainability issues |
• Promote sustainable agriculture and management of waste from cultivation or livestock | • Sustainable agriculture project |
| • Community development or community activities | • Public mind to develop and build relationships with the community project • Mass media Capacity Building and Career Advancement Project |
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| • Communication to enable understanding and reduce conflicts with communities and promptly resolve specific problems | • Communicate correct information through all media channels, including social media, mass media, and Company online channels, including the creation of good relations with all stakeholder and employee groups | |
| • Maintain and restore the environment in addition not promoting sustainable environmental solutions | • Project to increase efficiency in reducing energy consumption and renewable energy usage in 7-Eleven stores, distribution centers, and factories | |
| • Respect human rights and fair labor treatment in managing and controlling businesses ethically and responsibility | • Encourage establishments to operate according to labor standards and good labor practices • Adhere to human rights principles as guidelines for employees, including the promotion of diversity and equal opportunities among all employees |
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| • Packaging management for a sustainable environment aligned with government circulareconomy p olicies, for maximum reuse efficiency | • Announcement of packaging policy spanning from design processes to packaging which considers environmentally friendly materials, materials reduction and replacement, and post-consumption management which considers product life cycle under the strategy “7 Go Green” | |
| • Conduct business with transparency according to good corporate governance, anti-corruption and ESG principles • Consider personal information security |
• Establish corporate governance policy and maintain strict policy compliance • Consider shareholder equality and protect shareholder and investor interests |
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| • Offering product varieties with high quality, standards and good service which satisfies needs • Implementing sustainable product delivery and logistics |
• Select and develop products for health • Improve and develop services regularly • Developing online commerce enabling various transportation systems and payment channels to assist consumers in accessing products more conveniently |
6. Business Partners consisting of Landlord, Store Partner and Sub Area
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| Landlord: Communication and grievances channels: • Providing information and receiving grievances through the complaint handling unit Call Center 777 time • Annual satisfaction survey • Public dissemination of news via SMS and Email • Visit venue owners at least quarterly • Send SMS greetings on various occasions • Send SMS to notify you of the advance rental fee • Send SMS to inform date of land and building tax payment receipt • Linking 7-Eleven Application to provide services to residents in each real estate project (Delivery & ALL Online) • Support various activities |
• Continue business cooperation according to good governance principle • Public relations and clarification of the Company’s news on policy |
• There is a system to monitor, follow up and resolve complaints • Elevate the survey of leasers’ satisfaction with the Company • Visit venue owners at least once a quarter to strengthen relationships • Publicly disseminate news via SMS and E-mail • Support venue owner activities inclusive of special groups and strategic suppliers |
| • Promptly receive rent | • Establish system to promptly pay rent | |
| • Uphold proper maintenance of rental property both during the lease term and prior to contract termination • Maintaining the environment around stores and communities |
• Determine measures to maintain rental property and surrounding environment | |
| Store Partner: • Annual engagement survey • Communication and grievances channels Providing information and receiving grievances through Call Center 732 times • Quarterly satisfaction • Monthly journal • SBP MALL website channel • CP ALL Connect channel • Meetings, seminars, and activities • Announcement of the Company policies and directions to store partners |
• Continuing business cooperation according to good governance principles • Business stability, business expansion, and continuous joint business operations • Receive cooperation and resolve issues promptly |
• Communicate guidelines and principles regarding good governance and business ethicsจ |
| • Promotion of competitiveness and business management • Providing knowledge and creating business management awareness according to sustainable development framework to prepare for future change • Public dissemination of clarification regarding Company news and policies |
• Promotion, supervision and training of business operators to increase management capacity • Product cost management and operations • Developing a variety of products to satisfy market needs • Sharing of information and press release |
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| • Efficient management with clear communications to support mutual growth • Developing innovations for customers and society and improving organizational agility to keep up with global situations |
• Supporting store partners in terms of business succession to enable business operations sustainability • Business platform development • Innovative community financial services • Continuous development of the “ALL PharmaSee” application for health lover |
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| • Promotion of competitiveness and business management including sales generation and digital services on the O2O platform | • Training to provide knowledge through the “Own sales managers” course and the “Custom shop charm” course to support Company O2O strategy | |
| • The right to safety, good physical and mental health, and a work and service environment that is conducive to well-being | • Conduct safety risk assessments and establish risk management measures • Promoting safe driving practices for delivery personnel project • Provide workplaces and operational areas that meet labor standards, while promoting compliance with good labor practices |
7. Government sector, including national-level and local-level agencies
| Forms of participation with stakeholders | Stakeholder expectation example | Sample Company Guideline Response |
|---|---|---|
| Signed a memorandum of understanding (MOU) to create a cooperative network with government agencies through: • Project/activity support, cooperation, and assistance with government agencies • Participate as a committee in government projects to share opinions and openly construct positive relationships • Contact and coordinate government services and receiving business visits • Participate in the development and utilization of plastic waste in conjunction with the National Environment Board through the “Circular Economy” project • Interviews to identify issues in the double materiality sustainability assessment process |
• Strict compliance with relevant laws and regulations in accordance with human rights principles | • Revise and establish comprehension of legal and local regulations and subsequent application to business operations • Comply with relevant laws or regulations according to human rights principles • TISI Shop Project |
| • Fair business practices with suppliers | • Establish clear policies related to transactions and prevent conflicts of interest |
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| • Become a role model for businesses to demonstrate their social and environmental responsibility • Development with the community and support for student education |
• Present perspectives through associations and formation of various trade groups • Support initial assessment by government and related sectors regarding sustainability development groups • Public mind to develop and build relationships with the community project • Support education and create opportunities to access quality education • Build relationships and providing community disaster relief project |
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| • Develop and promote products and services to provide consumers and society members with better health, nutrition, and well-being | • Product development and selection project | |
| • Promote careers and income for farmers and SMEs and creating quality life through reducing inequalities in communities and society | • 7-Eleven alongside Thai farmers project • SMEs promotion and support project • Business Accelerator Project • Project Big Brother |
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| • Considering the recruitment of community members as retail store employees to promote local employment and distribute income to the community |
• Local Employment Project | |
| • Sustainable packaging management enabling maximum efficiency in recycling and reuse. | • Reusable Packaging project • Recycled Material project • “Eco-design” project • Post-consumer packaging reuse program • Environmentally friendly coffee shop project (Green Coffee Shop) |
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| • Innovative production practices in business operations aligned with sustainable production policies, raising awareness to adapt to climate change • Increasing the efficient use of alternative energy sources, such as solar energy, for 24-hour electricity generation for retail stores |
• Tonkla Rai Tung project expansion to schools, community networks and entrepreneurs • Solar Rooftop Installation Project at 7-Eleven Stores, Distribution Centers, Factories, and Offices • Increasing the use of electric vehicles |
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| • Products and services designed to enhance the health, nutrition, and well-being of consumers and society | • Health food project that adds, reduces, or eliminates nutrients in accordance with applicable laws or recognized standards • Nutritional labeling • Promoting products for the elderly community, such as herbal products and low-cholesterol foods • Community Health Center Project • Compassion and Care Project |
8. Shareholders and investors
| รูปแบบการมีส่วนร่วมกับผู้มีส่วนได้เสีย | ตัวอย่างความคาดหวังของผู้มีส่วนได้ส่วนเสีย | ตัวอย่างแนวทางการตอบสนองของบริษัท |
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| • บรรยายสรุปผลการดำเนินงานต่อนักวิเคราะห์ ทุกไตรมาส • บรรยายสรุปผลการดำเนินงานต่อนักลงทุนต่างประเทศ ทุกไตรมาส • บรรยายสรุปผลการดำเนินงานร่วมกับตลาดหลักทรัพย์แห่งประเทศไทย “Set Opportunity Dat” ต่อนักลงทุนทั่วไปทุกไตรมาส • ประชุมสามัญผู้ถือหุ้นประจำปี • แสดงงบการเงิน • แบบ 56-1 One Report รายงานประจำปี • จัดทำรายงานการพัฒนาความยั่งยืน • จัดทำหนังสือชี้ชวน เอกสาร สื่อสารสนเทศ • สื่อสารข้อมูลผ่านช่องทางต่างๆ เช่น เว็บไซต์ โทรศัพท์ อีเมล โทรสาร และจดหมาย • กิจกรรมโรดโชว์ทั้งในประเทศและต่างประเทศ • ลงพื้นที่เยี่ยมชมร้านค้า โรงงาน และคลังสินค้าของบริษัท • รับประเมินโดยหน่วยงานอิสระจากภายนอกเพื่อแสดงว่าบริษัทเป็นหลักทรัพย์ที่มีคุณภาพ มีคุณค่าและมีความยั่งยืนทั้งในระดับชาติและระดับโลก เช่น IOD, สถาบันส่งเสริมผู้ลงทุนไทย, SET, DJSI, FTSE Russell, MSCI เป็นต้น • รับการประเมินอันดับความน่าเชื่อถือหุ้นกู้ของบริษัท โดย Credit Rating Agency • ให้ข้อมูลต่อหน่วยงานด้านสถิติและเศรษฐกิจของรัฐ • การสัมภาษณ์เพื่อระบุประเด็นในกระบวนการประเมินประเด็นความยั่งยืนแบบ ทวิสารัตถภาพ |
• ผลการดำเนินงานและการเติบโตของธุรกิจมีเสถียรภาพ มั่นคง และได้รับการยอมรับจากสังคม | • บริหารจัดการธุรกิจให้เติบโต ลดความเสี่ยงและเพิ่มความโปร่งใส |
| • มีความโปร่งใสในการดำเนินงาน การเปิดเผยข้อมูลผลการดำเนินงานของธุรกิจครบถ้วน เพียงพอ และมีประสิทธิภาพ เพื่อให้สามารถช่วยนักลงทุนในการตัดสินใจลงทุนได้ดี ทั้งข้อมูล Financial และ Non-Financial | • รับฟังความคิดเห็นจากผู้ถือหุ้นและนักลงทุน เพื่อนำมาประกอบการพิจารณาในการกำหนดกลยุทธ์และแนวทางการดำเนินงานของบริษัท • กำหนดนโยบายการทำรายการระหว่างกันและป้องกันความขัดแย้งทางผลประโยชน์อย่างชัดเจน |
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| • การกำกับดูแลกิจการที่ดี และคำนึงถือผลประโยชน์ของผู้ถือหุ้นส่วนน้อย และมีความรับผิดชอบต่อผู้บริโภคและผู้มีส่วนได้เสีย | • กำหนดนโยบายการกำกับดูแลกิจการและการปฏิบัติตามนโยบายอย่างเคร่งครัด • การให้ความเท่าเทียมของผู้ถือหุ้น และรักษาผลประโยชน์ของผู้ถือหุ้นและนักลงทุน |
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| • ได้รับการประเมินการกำกับดูแลในระดับดีเลิศ โดย IOD และสถาบันส่งเสริมผู้ลงทุนไทย • ได้รับการคัดเลือกเป็นสมาชิกชั้นนำของประเทศและของโลก เช่น รายชื่อหุ้นยั่งยืน, DJSI, FTSE4Good Index, MSCI เป็นต้น |
• ยกระดับและเพิ่มประสิทธิภาพการดำเนินงานตามหลัก ธรรมาภิบาล • ปรับปรุงแก้ไขกฎบัตร นโยบายแนวปฏิบัติต่างๆ ที่เกี่ยวข้องกับการกำกับดูแลกิจการ การต่อต้านการทุจริตคอร์รัปชัน ความยั่งยืน สิ่งแวดล้อม และสังคมให้สอดคล้องกับมาตรฐานสากล |
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| • หลักทรัพย์ของบริษัทอยู่ในความต้องการของตลาด มีการซื้อขายในตลาดรอง อีกทั้งมูลค่าหลักทรัพย์ในตลาดรองสะท้อนถือราคายุติธรรมเป็นอย่างน้อย | • จัดตั้งหน่วยงานลงทุนสัมพันธ์ทำหน้าที่รับผิดชอบการให้ข้อมูลข่าวสารแก่นักลงทุนและนักวิเคราะห์ทั้งไทยและต่างประเทศ มีการเขียนบทวิเคราะห์เพื่อให้หลักทรัพย์ของบริษัทอยู่ในความต้องการของตลาดเสมอ | |
| • มีการดำเนินธุรกิจด้วยความรับผิดชอบตามแนวทางการพัฒนาอย่างยั่งยืน ครอบคลุมด้านสิ่งแวดล้อม สังคม ธรรมาภิบาลและเศรษฐกิจ (ESG) |
• การกำหนดกรอบแนวทาง เป้าหมาย ตัววัดและโครงการกลยุทธ์ด้านความยั่งยืน | |
| • มีความมุ่งมั่นต่อการจัดการก๊าซเรือนกระจก เพื่อมุ่งสู่ความเป็นกลางทางคาร์บอน และคาร์บอนสุทธิเป็นศูนย์ | • กำหนดกรอบแนวทาง เป้าหมาย ตัวชี้วัด และดครงการกลยุทธ์ ตลอดจนมาตรการที่ชัดเจนด้านความยั่งยืน | |
| • สื่อสารการดำเนินงานอย่างโปร่งใส | • จัดประชุม “CP ALL : Analysts’ Meeting” ผ่านระบบ VDO CONFERENCE เพื่อรายงานผลประกอบการของบริษัทและบริษัทในกลุ่มซีพี ออลล์ ให้กับนักวิเคราะห์หลักทรัพย์และนักลงทุน • จัดประชุมผู้ถือหุ้นผ่านสื่ออิเล็กทรอนิกส์ ตามกฎหมายว่าด้วยการประชุมผ่านสื่ออิเล็กทรอนิกส์และประกาศที่เกี่ยวข้องรวมทั้งจำกัดจำนวนกรรมการ ผู้บริหารและผู้จัดประชุม ณ สถานที่ทำการถ่ายทอดสด |
9. Trademark licensors
| รูปแบบการมีส่วนร่วมกับผู้มีส่วนได้เสีย | ตัวอย่างความคาดหวังของผู้มีส่วนได้ส่วนเสีย | ตัวอย่างแนวทางการตอบสนองของบริษัท |
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| • ประชุมหารือร่วมเมื่อได้รับการร้องขอ • สิ่งพิมพ์ จดหมาย สื่อสารสนเทศ |
• ปฏิบัติตามสัญญาและเงื่อนไขที่เกี่ยวข้องโดยเคร่งครัด • สร้างความแข็งแกร่งของตราสินค้าผ่านสินค้าและบริการ รวมถึงการสร้างประสบการณ์ที่ดีในด้านต่างๆ ตามความคาดหวังหรือเหนือความคาดหวังของลูกค้า • ความร่วมมือในการดำเนินการด้านความยั่งยืน • การแลกเปลี่ยนข้อมูล องค์ความรู้ทางธุรกิจ • ยอดขาย ผลกำไร และการเติบโตของธุรกิจ |
• ปฏิบัติตามเงื่อนไขของสัญญาเบื้องต้นหน่วยงานต้นสังกัดรับผิดชอบดูแลบริหารจัดการให้เป็นไปอย่างถูกต้อง โดยมีฝ่ายกฎหมายกำกับดูแล • จ่ายชำระค่าสิทธิตรงตามระยะเวลาที่กำหนดในสัญญา • แลกเปลี่ยนแนวปฏิบัติที่ดีระหว่างผู้รับสิทธิ์ทางการค้าและเจ้าของสิทธิ์ทางการค้าในการประชุมต่างๆ ที่จัดขึ้นหรือทางสื่ออิเล็กทรอนิกส์ • สร้างภาพลักษณ์ รักษาชื่อเสียงทางเครื่องหมายการค้าให้ดีอย่างต่อเนื่อง • สร้างสัมพันธ์ทางธุรกิจอันดี สนับสนุนกิจกรรมและการให้ความช่วยเหลือต่างๆ ผ่านโครงการความร่วมมือด้าน ESG |
