Human Rights

Human Rights and Labor Practices

Key Performance in 2022


of employees at all levels of CP All Group received training and passed the "Human Rights" course knowledge test


of new store partners (Business Partners) have undergone training on human rights


of critical tier-1 suppliers received training and underwent risk assessment on human rights


of the target areas have been certified with ISO45001: 2018

Rights and Liberties Protection Department (Ministry of Justice) awarded CPRAM as a model company on human rights in 2022 for 2nd consecutively year inan outstanding level in the large business category

Makro won the first prize in the gender equality workplace category, "UN Women 2022 Thailand WEPs Awards"

Key Progress in 2022

Underwent a comprehensive review of the Human Rights Due Diligence (HRDD) Assessment for 2022 (repeated every 3 years). The scope of the review
covers all areas of business activities, subsidiaries, and joint ventures

Monitored and reviewed the implementation of human rights prevention and mitigation measures for high-risk issues

Reinforced CP ALL Group's commitment to respect and compliance with international human rights principles to all levels of employees. The senior executives participated in communicating and served as good role models

Expanded human rights awareness to store partners and critical tier-1 suppliers

Participated in the 2022 Human Rights Model Organization Assessment by CPRAM

Organized activities to promote occupational health and safety in a workplace environment

Performance Against Goal

2030 Goal

The Company has continuously conducted Human Rghts Impact Assessment following United Nations Guidelines, of its operations and suppliers with high sustainability risks

Progress against short-term and long-term goals

Performance Summary 2022

Human Rights Assessment

The Company’s operation area and business activities

of FTEs are assessed for human rights risks and impacts

of FTEs have significant human rights risks

of FTEs identified as at risk have mitigation measures in place, and corrective actions are taken

("Additionally, all of 8 of CPALL's Business Units have mitigation plan implemented")

The company’s Tier-1 suppliers


completed risks assessments


identified to be at risk


identified to be at risk and has impact mitigation measures

Awareness on Respecting and Complying with Human Rights Principles


of employees have been trained

% of store partners (business partners) has been trained

% of the Company’s Tier-1 Suppliers has been trained

Grievances on Human Rights Violations


Human Rights Violations




Harassment or Sexual Assault


Violations of Indigenous Rights

Mitigation measures and corrective actions

In case of violation of human rights, CP ALL Public Company Limited ensures that appropriate corrective action will be taken. The Company has a continuous monitoring, inspection, and reporting process in place. In addition, the Company considers all forms of remedies for grievances to ensure that individuals such as those affected by human rights violations receive appropriate remedies and compensations. All to reduce the effect of damages caused. Examples of actions in place are apologizing, restitution, rehabilitation, compensation in the form of monetary or non-monetary measures, punishment, andprevention of harm, such as a prohibition order or a guarantee of no recurrence

Promoting equal opportunities and diversity for employees

Gender Diversity

  Total (Persons) FTEs (%)
 Remark : FTEs is Full Time Equivalent

Age Diversity

  Number (persons) % of FTEs
Under 30 years old
30-50 years old
Over 50 years old

Nationality Diversity

  Total workforce (%) All management positions (%)

Religious Diversity

  % of FTEs

Capability Building of Female Employees

People with Disability

Number  1104  
% of FTEs  0.69%

Freedom of Association

Risks and Opportunities

Business growth requires labor to be the driving force, both for direct and indirect business activities. For example, the manufacturing process, the distribution, and the services-all these business activities have risks of human rights violations and issues regarding labor practices. In this regard, equal treatment according to human rights principles, safety, and good workplace environment, and good health welfare for employees and partners-are significant issues which the Company continually puts an emphasis. The issues shed light for the Company to understand short-term and long-term risks as human rights are a dimension of social sustainability that the global communities hold in high regard-human rights are important principles for running a business. Therefore, the Company commits and prepares to reduce human rights risks by regularly reviewing and assessing human rights risks, as well as establishing operational guidelines in line with comprehensive human rights protection principles according to international principles and national laws. The objective is to prevent human rights violations from conducting business with all groups of stakeholders throughout the value chain.

Management Approach

The Company operates under the policy on human rights and labor practices, encompassing all areas of business operations, including suppliers and business partners—which are in accordance with the UN Guiding Principles on Business and Human Rights (UNGP) and International Labor Organization (ILO) and labor laws of each country in which the Company operates in. The topics cover important human rights issues such as child labor, forced labor, discrimination, harassment, etc.

In 2022, the Company revised the policy on human rights and labor practices to be more rigorous and comprehensive. The policy consists of the following main issues:

Additional principles to be more consistent with international guidelines The expansion of the scope of policy enforcement Develop management guideline that identifies human rights risks and labor practices Identify clear guidelines
  • Ten Principles of the United Nations Global Compact
  • The International Labor Organization’s Fundamental Conventions)
  • Tackling Discrimination against Lesbian, Gay, Bi, Trans, & Intersex People Standard of Conduct for Business: OHCHR
  • Covering more groups of stakeholders, including suppliers, sourcing agents, contractors, business partners, Joint ventures, and mergers and acquisitions
  • For example, discrimination and equal compensation, as well as supporting the process for employees to have the right to join the association to negotiate and recommend welfare through the Company's welfare committee
  • Respect for rights and freedoms and opinions of employees and communities, including vulnerable groups such as LGBTQI+, the disabled, pregnant women, the elderly, minorities, indigenous peoples in the community, etc

In this regard, the Company has a process to assess important issues, impacts, and human rights risks on a regular basis every 3 years in all areas of business activities, encompassing workflow analysis (Full time equivalent: FTE), especially for units with risks. The Company also established integrated preventive measures and mitigated the impact of high-risk issues through the human rights process. The
details are as follows:

In the human rights policy review, to prevent and avoid human rights violations for all stakeholders, the Company raises awareness on the topic of respect and compliance with international human rights principles among employees at all levels, business partners, and level 1 key suppliers through various projects. The Company pushes for equality in the cost of living and employment in accordance with the policy and principles of compensation and benefits. Other topics revised are salary and benefits for employees and business partners (Store partners) to receive equal and fair compensation. The Company aims to expand the target to cover 100% of employees by 2025. There are plans to extend the assessment to suppliers and contractors in the future, as well as alleviate the level of safety and occupational health. There is a risk assessment covering all areas of the Company's operation, leading to the preparation of a project to reduce risks in safety, occupational health, and workplace environment. The Company also promotes a good quality of life for employees and their families through benefits, such as flexible working hours, support for the education of employees' children, and employees' health care.

Human Rights Due Diligence Process

The Company has set up a comprehensive, systematic, and efficient human rights audit periodically every 3 years. The Company was assessed in 2022 to identify key issues and rights holders affected, covering all operational areas and all business activities of the Company, including business partners, suppliers, contractors, joint ventures, and Mergers and Acquisitions. The Company considers important human rights issues that are likely to be relevant to its business operations, including forced labor, human trafficking, child labor, right and freedom of association, right to collective bargaining, equal remuneration, discrimination, sexual harassment, and other forms of harassment. Other issues include security, environment, and customer rights, encompassing stakeholders who are at risk of human rights violations—such as employees, communities and locals, business partners, suppliers, contractors, customers, and consumers. And vulnerable groups such as women, children, indigenous people, migrant workers, third-party contracted workers, people with disabilities, elderly people, and LGBTQ+. The Company listens to issues from relevant stakeholders to ensure the prevention of human rights violations in the Company's business operations.

Human Right Policy

  • Identify existing and potential human rights risks in the business operations
  • Identify concerned parties that may be affected by human rights violations, including those belonging to vulnerable groups, such as women and children, migrant workers, people with disabilities, and elderly people
  • Human Right Risk Assessment
  • Human Right Impact Assessment : HRIA
  • Design preventative and mitigation measures pertaining to human rights risks
  • Implement initial measures with relevant functions
  • Result monitoring and process reviews

Engage with various stakeholders. both internal and external consisting of employees, community. public agencies, civil organizations. The aim is to communicate the Company's human rights performance

  • Remediation for impacted Individuals, pertaining to human right violation
  • Setting a grievance mechanism for human rights grievance

Human Rights Risks Assessment

The Company conducted Human Rights Risk Assessment (HRRA) periodically every 3 years to assess the risk of human rights violations throughout the value chain-by identifying the key issues and the affected rights holders. Human Rights Due Diligence (HRDD) encompasses 3 main business groups by 100 percent of the business area and accounted for 100 percent of business activities, which consists of 4 activities: procurement, production and sales, marketing and sales, and customers and services.

In 2022, the Company reviewed and assessed human rights risks for original risk issues, current risk issues, and risks that are likely to occur in the future. These encompass the rights of employees, suppliers and contractors, community rights, and customer or consumer rights, as well as Working Conditions, Occupational Safety and Health, Discrimination and Harassment, Iegal Labor Used, Standard of Living, and Data Privacy. The Company found risks in Salient Human Rights Issues in the retail business, 7-Eleven convenience stores, and 24shopping, which include 1) issues on accident during operation and 2) inappropriate Personal Protective Equipment (PPE) issues. In addition, the Company conducted human rights risk assessments for all level 1 key suppliers, covering 1,985 suppliers. Examples of significant human rights risks are in the areas of monitoring the operational environment, training on safety in the workplace, an inspection of the condition of the equipment in operation, and equipment related to emergency response, including fire drills, among others. The Company encourages suppliers who detect risk issues to develop comprehensive preventive and remedial guidelines for human rights issues. The recommendation is for all high-risk critical tier-1 suppliers.

Employee Practices Community Practices Customer Practices Supplier and Contractor Practices
  • Working Condtion
  • Health and Safety
  • Discrimination and Harassment
  • Iegal of Labor used
  • Freedom of Association and Right to Colective Bargaining
  • Heath and Safety
  • Standard of Living
  • Health and Safety
  • Discrimination
  • Data Privacy
  • Working Condition
  • Health and Safety
  • Discrimination
  • legal of Labor used

In case of human rights violations, the Company has a continuous monitoring, auditing, and reporting process. The process is under integrated measures to prevent and reduce human right impacts of high-risk issues. The objective is to ensure that appropriate corrective actions are taken. Rightholders affected by human rights violations will receive appropriate remedies, either in the forms of compensations or other types of remediations, as measures to improve the impacts of the damage inflicted into a more suitable or better condition. Examples are apologies, restitution, rehabilitation, and compensation in the form of monetary or non-monetary forms. Other corrective actions are punishment and prevention of harm, such as a prohibition order or a guarantee against recurrence.

Human Rights Impact Assessment

After completing the human rights risk assessment process, the Company continuously assesses the human rights impacts of affected individuals through data collection, surveys, and interviews with rights holders. The human rights impact assessment covers all areas that have been assessed for risks in 3 main business groups: 1) convenience stores in the retail business group, 2) consumer product wholesale and retail business group, and 3) other business groups-encompassing areas of financial services, production and distribution of bakery, ready-to-eat food and frozen food, education, information technology, marketing communications, and logistics management. If the Company finds anyone being affected, mitigation measures will be applied. Campaigns to raise awareness on the issues is also organized-for example; senior executives communicate messages to employees throughout the Company n on respectful treatment of all individuals according to human right principles.

Integrated human rights prevention and mitigation measures for high-risk issues

Under the scope of responsibility of the Company’s Store Partners (business partners)

Right Holders High Risks Issues Preventive measures and impact mitigation Integrative measures
Employees at 7-Eleven stores and 24shopping Safety and Health
  • Work-related accidents, such as accidents from delivery of goods, slipping or falling from stairs, items falling from a height, accidents from a forklift crash, and knife-related accident
  • Issues with inappropriate Personal Protective Equipment (PPE), such as safety shoes, workwear, temperature control room workwear, etc
  • Safety Manual
  • Conduct an operational safety analysis
  • ISO 45001 / TIS 18001Certification
  • Occupational health and safety training for employees
  • Road safety training for employees
  • Provide personal protective equipment and tools for employees
  • Monthly personal protective equipment checks by the Committee on Safety, Occupational Safety, and Environment (OSH&E) in the workplace and routine check every time before use by the line manager
  • For employees working in temperature-controlled rooms, the Company provides thick workwear and vitamins for nourishment. A period is set for employees to adjust their body temperature before leaving the work area
  • Corporate policies (such as Policy in Safety, Occupational Safety, and Environment in the workplace, and human rights policy)
  • Workplace guidelines
  • Committee in Safety, Occupational Safety, and Environment (OSH&E) in the workplace
  • Announcement of automotive safety operational goals
  • Operation standards

Creating Awareness on Human Rights

“Business and Human Rights” Training Curriculum

To create awareness, respect, and prevent violations of human rights within and without the organization, the Company has organized a “Business and Human Rights” training for management-level staff in the CP ALL Group. The curriculum is composed of the following key aspects of human rights:

In 2022, there were 167,401 training participants. A plan was developed to increase the scope of this awareness-raising effort to 100% of the employee base of all levels and operational areas, including store partners (business partners) through an online platform by 2025.

Fair Labor Practices

The Company commits to respecting the labor rights of employees and fair practices to comply with laws and policies under Thailand and International Labor Protection Act through appropriate employment wages, working hours, holidays, and benefits. Measures also include a safe workplace and a good environment. The Company promotes welfare for employees, as follows:

Welfare Rights according to the law Rights the Company set for Employees
จMaternity leaves for female employees
Public Holiday No fewer than
Annual personal leave No fewer than
Business leaves
Paternity leaves with wages for male employees in case of a new-born child 0  
Personal care leave to create balance in life, work, and personal life, such as making contributions to the community according to the employee's interests, caring for sick family members or have physical and mental conditions, and leaving on employees’ own birthday -
paid leave and not counting the holidays during the leave period
Part-time working options for full-time employees for employees at the officer level and managerial level - During employee holidays only
(minimum 4 hours per day)

The Company offers various welfare benefits to employees and provides support covering all key areas of the Company. The objective is to enhance holistic well-being for employees while working with the Company, such as emergency loan benefits from financial institutions with special interest rates, housing rental subsidy, subsidy in case of working in a provincial office (hardship allowance), as well as welfare security for life, such as provident funds, life insurance for disease and accident, group health insurance that provides protection for employees and their families, welfare on emergency loans for employees and their families, and financial assistance in the event of disasters. Other welfare includes health services (CP ALL Health Care Center) and a fitness center for employees (The Tara fitness Club) with a trainer who is an expert in a variety of disciplines. There are other projects, such as the Exercise My Way project and health measurement service by pharmacists with modern equipment-with the objective of promoting employees’ health.

Notes: Important areas in the implementation of support encompassing employees working in the office area, distribution center area, and operating areas of 7-Eleven stores.

Freedom of Association

The Company facilitates freedom of expression of opinions and channels for individuals to inform their concerns through a variety of channels such as electronic mail, information center, Company's online media, bell ringing, and Voice of Employee system, as well as through the Welfare Committee in the workplace, established under the Labor Protection Act 1998. At present, there are 2,108 employees representing the Welfare Committee or 100 percent of all employees. A meeting is organized every quarter for discussion. In 2022, additional recommendations approved were as follows:

1) Free meals as welfare to employees to alleviate the impact of the rising cost of living 2) Wages for female employees on maternity leave. The Company pays for 50 days from the original 45 days (more than the law specified) 3) Male employees can take 5 days of paternity leave to take care of their newborn child 4) Improve the working environment, such as adding lights and traffic markings for safer navigation in front of the factory. CCTV cameras are checked, and there is more installation of cameras in needed areas for safety.

Promoting equal opportunity and employee diversity

The Company commits to treating all employees equally and to respect the diversity of individuals on the basis of nondiscrimination of race, religion, gender, the color of one’s skin, language, age, and those with disabilities. The Company encourages and considers all employees in the employment process-for them to get anopportunity to develop their potential and career advancement equally. The Company also provides opportunities for people with disabilities by offering jobs to them through appropriate employment prospects. In addition, the Company and the Charoen Pokphand Group, together with other sectors, have organized activities to continuously emphasize and push for employees’ rights. In 2022, the Company organized training and seminars on issues that are aligned with global social trends on the topic “The importance of business in promoting the rights of LGBTI+ people.” The objective is to exchange ideas and promote equality and diversity systematically, as well as supporting all sectors and agencies in reducing inequality and truly creating opportunities. This extends to encouraging all groups of employees to show their full potential, internally and externally, to expand into the development of suitable products and services via an understanding of people’s diverse needs. Expected consequences are non-discrimination and absence of all forms of threats in business operations.

Living Wage

People are the heart of the business and are the ones who drive business success. Hence, the Company puts an emphasis on employees as the first priority. It is mandatory that the Company’s employees shall receive proper care, welfare, training, and other rewards and experience a good atmosphere at work and a safe workplace. The Company ensures that all employees are paid fair wages. The Company, therefore, has established a policy and principle on compensation and benefits. Employees and business partners (Store partners) salaries and benefits are regularly reassessed to be competitive in the same industry group, fair, and legally complied. The Company has always paid wages higher than the legal minimum wage, in addition to providing other additional allowances, such as overtime payments, transportation allowances, special allowances, housing rental support, food subsidies, and performance incentive payments. To ensure that the Company fairly pays wages and other benefits, the Company analyses wages annually by participating in a wages and benefits survey program led by leading global consultancy organizations, the Korn Ferry Hay Group and Mercer. The Company has also arranged to assess the impact of changing costs of living and other employment considerations in business operations. The Company has a target to fully assess the living wage of 100% of its employees within 2025 and putting in place plans to increase this analysis to critical tier-1 suppliers and contractors in the future.

Related policies and Guideline

Human Rights PolicyDownload
Human Rights Risk and Impact Assessment MethodologyDownload

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